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Assistant General Manager
2 months ago
The Assistant General Manager - Operations is a key member of our hotel management team, responsible for delivering exceptional guest experiences and driving operational excellence. This role requires a strong leader who can collaborate with cross-functional teams to achieve business objectives.
Key Responsibilities- Guest Experience: Collaborate with the Front Office Manager and Director of Housekeeping to ensure all brand standards are met, and employees are developed to provide outstanding guest service.
- Financial Management: Support the General Manager in managing financial expenses, ensuring all expenses stay within budget.
- Capital Planning: Identify capital needs and support the maintenance of the hotel's overall condition.
- Guest Satisfaction: Develop and innovate guest satisfaction programs for housekeeping and front desk, and assist with reservations and guest inquiries as needed.
- Team Leadership: Lead, train, and develop a team of high-performing hotel department managers.
- Collaboration: Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure all guest needs are met.
- 3+ years of management experience in hospitality.
- Bachelor's degree preferred.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
- Experience with Opera and Microsoft Office Suite is preferred.
- A genuine passion for guest service and building relationships.
- Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
- Flexible schedule, able to work evenings, weekends, and holidays.
Kimpton Hotels & Restaurants is a boutique hotel chain that values diversity, equity, and inclusion. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
