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General Manager

2 months ago

Cleveland, Ohio, United States Potbelly Corporate Full time
About the Role

We are seeking a highly skilled and motivated General Manager to lead our Potbelly shop. As a key member of our team, you will be responsible for creating a positive and productive work environment that fosters strong relationships with our customers and team members.

Key Responsibilities
  • Train, coach, and develop all shop team members to realize their potential
  • Assess staff abilities and create effective development plans
  • Interview, select, and hire great people who represent Potbelly Values
  • Develop and maintain a Good Vibes culture that fosters strong attraction and retention
  • Effectively schedule Associates, Certified Trainers, and Shift Leaders
  • Update communication boards with critical shop information
  • Hold regular meetings with key shop staff
  • Delegate tasks to team members and ensure high standards of execution
  • Ensure all security procedures are followed
  • Control cost of goods, variances, and inventories within the shop
  • Create a marketing plan and lead local shop marketing to increase sales
  • Control assigned P&L line items
  • Spent 80-90% of time on the shop floor in the Front of the House
  • Ability to maintain deadlines and prioritize while running an effective shift
  • Comply with health and safety standards for food, cleanliness, and safety
  • Effectively handle customer complaints and issues
Requirements
  • Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
  • Ability to stand/walk for 8-9 hours or as needed
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
About Potbelly Corporate

Potbelly Corporate is an equal opportunity employer. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We're committed to creating a positive and inclusive work environment that fosters growth and development for all our team members.