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Customer Service Advisor

2 months ago

Rutland, Vermont, United States Alderman Auto Group Full time
Position Overview

As a Customer Service Advisor, you will be the initial point of contact for our valued customers in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, guiding them through the service process with expertise and professionalism. We are looking for individuals who may be new to the automotive sector but possess a strong background in customer relations, retail, food service, or hospitality.

Benefits and Perks at Alderman Auto Group

  • Recognized culture prioritizing employee well-being
  • Assistance with relocation
  • Paid holidays
  • Paid time off
  • 401(k) with profit-sharing options
  • Comprehensive medical plan with health savings opportunities
  • Dental coverage
  • Disability insurance
  • Participation in our weekly performance bonus program – potential earnings of up to $150 weekly or more
  • Opportunities for internal promotions – 80% of our leadership began in entry or mid-level roles
  • Prompt payment schedule – all employees receive 100% of their earnings every Friday

Key Responsibilities

  • Manage the service lane efficiently, ensuring customers receive timely, courteous, and effective assistance.
  • Take initiative in enhancing the customer experience by executing additional tasks that leave a lasting positive impression.
  • Provide dedicated support for all customer inquiries, whether in person or via phone, ensuring no customer is overlooked.

Required Qualifications

  • Friendly and organized demeanor
  • Proven ability to lead and manage teams
  • Strong time management capabilities
  • Excellent communication skills with clients
  • Professional appearance and grooming
  • Clean driving history
  • Willingness to undergo a pre-employment background check and drug screening