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Senior Applications Support Analyst

2 months ago

Irving, Texas, United States Citigroup Inc Full time
About the Role

Citigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX. As a key member of our Applications Support team, you will play a critical role in ensuring the stability, efficiency, and effectiveness of our technical solutions.

Key Responsibilities
  • Analyze, deploy, troubleshoot, refine, and enhance technical solutions to meet business needs.
  • Provide critical user support to Citi Private Bank, serving as a Subject Matter Expert (SME) for Capital Markets and trading applications.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Work cross-functionally to determine and document Systems impacts and support requirements.
  • Engage client communications team and publish business user's notification.
  • Champion stability initiatives to enable application high availability for Business-As-Usual, including better monitoring, failover, and resiliency.
  • Execute and manage release deployments, technical/business checkouts, create run books, knowledge-based article, disaster recovery plans and procedures for application to determine system performance.
  • Advise on critical Incidents. Analyze and determine the scope of issues.
  • Interact with global teams to achieve applications high availability.
  • Appropriately assess risk for business decisions.
  • Drive and ensure compliance with applicable laws, rules and regulations, adhering to internal and external policy.
Requirements
  • Bachelor's degree, or foreign equivalent, in Information Technology, Computer Science, Software Engineering, or a related field.
  • Four (4) years of experience with the banking industry in the job offered, or in a related occupation.
  • Four (4) years of experience must include: Utilizing OpenShift, WebSphere, WebLogic, Udeploy, Evolven, Autosys, Scripting, Microsystems, Gemfire, and IBM Cognos Analytics.
  • Participating in application releases, from development, testing, and deployment into production using IBM UrbanCode deploy.
  • Utilizing Oracle SQL developer, DBVisualizer, MongoDB, Shell script, Linux, and MS SQL.
  • Incident management tools including Service now.
  • Issue tracking and reporting using Atlassian JIRA.
  • Supporting research and investment application issues reported by client and users, and fixing issues within designated SLAs.
  • Utilizing active monitoring tools including ITRS Geneos, AppDynamics, Kibana, and Evolven.
What We Offer

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit https://www.citi.com/careers/benefits.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.