Senior Technical Lead
4 weeks ago
The Senior Technical Lead - Applications Support is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.
Recognized technical authority for an area within the business. Requires basic commercial awareness.
Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Key Responsibilities- Provide technical support to TTS Digital applications
- Partner with multiple technology teams to ensure appropriate investigation and triage is performed and timely resolution is provided for any issues that come up
- Identify and define necessary system enhancements
- Analyze existing system logic, identify problems; and recommend and implements solutions
- Provides expertise in the principles of apps support
- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options
- Is involved in day-to-day support activities, that includes managing and resolving Incidents, Major incidents & Changes
- Actively involved in Problem Management as well as setting up proactive monitoring to identify issues before they can have an impact
- Acts as advisor or coach to new or lower level analysts; allocates work
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned
- 6-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills
Bachelor's/University degree, Master's degree preferred
The Apps Sup Tech Lead Analyst will be required to provide technical support for TTS API platforms and applications
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