Senior Applications Support Analyst
2 days ago
The Applications Support Intmd Analyst is a key role within Citigroup Inc, responsible for providing technical and business support for users of Citi Applications. This position requires a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.
Key Responsibilities- Provide technical and business support for users of Citi Applications
- Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participate in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production
- Perform post-release checkouts after application releases and infrastructure updates
- Develop and maintain technical support documentation
- Analyze applications to identify risks, vulnerabilities and security issues
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
- Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
- Exchange ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Perform other duties and functions as assigned in a concise and logical manner
- Exercise independence of judgment and autonomy
- Act as SME to senior stakeholders and/or other team members
- Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
- 2-5 years experience
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic Business knowledge/understanding of financial markets and products
- Knowledge/experience of problem Management Tools
- Understanding of how own sub-function integrates within the function and commercial awareness
- Evaluate (sometimes complex) situations using multiple sources of information
- Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholders
- Bachelors/University degree or equivalent experience
Technology
Job Family GroupApplications Support
Time TypeFull time
Primary LocationIrving, Texas, United States
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