Senior Applications Support Analyst

5 days ago

Irving, Texas, United States Citigroup Inc Full time
Job Summary

The Senior Applications Support Analyst will provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Key Responsibilities

Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identify ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensure that storage and archiving procedures are in place and functioning correctly
Formulate and define scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engage in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

5-8 years experience in an Application Support role.
4+ years of experience in application development and/or Application support
4+ years in Ab Initio and Database related projects
4+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS, App Dynamic
Knowledge on IT service process ITIL and have mindset of DevOps
Knowledge on Abinitio, Hadoop and shell scripting is preferred
Knowledge on Finance accounting domain
Strong oral and written communication skills.
Attention to detail troubleshooting Log analysis skills though out application components
Willing to work flexible hours.
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Education: Bachelor's/University degree or equivalent experience

  • Senior Applications Support Analyst

    3 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job Title: Senior Applications Support AnalystCitigroup Inc. is seeking a highly skilled Senior Applications Support Analyst to join its team in Irving, TX.Job Summary:The successful candidate will be responsible for analyzing, deploying, troubleshooting, refining, and enhancing technical solutions to support Citi Private Bank. They will serve as a Subject...

  • Senior Applications Support Analyst

    1 month ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX. As a key member of the Applications Support team, you will be responsible for providing critical user support to Citi Private Bank, serving as a Subject Matter Expert (SME) for Capital Markets and trading applications, and driving...

  • Senior Corporate Applications Analyst

    4 weeks ago

    Irving, Texas, United States Vistra Corporate Services Company Full time

    Job Title: Senior Corporate Applications AnalystWe are seeking a highly skilled Senior Corporate Applications Analyst to join our team at Vistra Corporate Services Company. As a Senior Corporate Applications Analyst, you will be responsible for providing technical leadership and expertise in the design, development, and implementation of corporate...

  • Senior Applications Support Analyst

    1 month ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX. As a key member of the Applications Support team, you will be responsible for providing critical user support to Citi Private Bank, analyzing and deploying technical solutions, and serving as a Subject Matter Expert (SME) for Capital...

  • Senior Applications Support Analyst

    1 week ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryThe Applications Support Intmd Analyst is a key role within Citigroup Inc, responsible for providing technical and business support for users of Citi Applications. This position requires a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.Key ResponsibilitiesProvide technical and...

  • Senior Applications Analyst

    4 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job Title: Senior Applications AnalystCitigroup Inc. is seeking a highly skilled Senior Applications Analyst to join its team in Irving, Texas.Job Summary:The successful candidate will be responsible for analyzing, deploying, troubleshooting, refining, and enhancing technical solutions to support the company's applications. They will provide critical user...

  • Senior Applications Analyst

    3 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job Title: Applications Support Senior AnalystCitigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX.Job Summary:The successful candidate will be responsible for analyzing, deploying, troubleshooting, refining, and enhancing technical solutions to support critical user needs. This role requires strong...

  • Senior Corporate Applications Analyst

    4 weeks ago

    Irving, Texas, United States Vistra Corporate Services Company Full time

    Job Title: Senior Corporate Applications AnalystJoin Vistra Corporate Services Company as a Senior Corporate Applications Analyst and take on a challenging role that requires technical expertise and business acumen. As a key member of our team, you will be responsible for the configuration, maintenance, and support of corporate applications solutions.Key...

  • Senior Data and Application Analyst

    2 weeks ago

    Irving, Texas, United States Pyramid Consulting Full time

    Job Title: Senior Data and Application AnalystImmediate need for a talented Senior Data and Application Analyst - Store Conversion. This is a 6+ months contract opportunity with long-term potential and is located in Irving, TX (Onsite).Key Responsibilities:Lead global teams to ensure seamless production environment operations and support stores migrated to...

  • Senior HCM Applications Analyst

    1 month ago

    Irving, Texas, United States IMPACT STAFFING INTERNATIONAL Full time

    Job Title: Senior HCM Applications AnalystImpact Staffing International is seeking a highly skilled Senior HCM Applications Analyst to join our team. As a key member of our Internal Payroll department, you will be responsible for the administration, configuration, and support of our organization's HCM systems, with a primary focus on the Kronos Workplace...

  • Senior Data and Application Analyst

    2 weeks ago

    Irving, Texas, United States Pyramid Consulting, Inc Full time

    Senior Data and Application AnalystWe are seeking a highly skilled Senior Data and Application Analyst to join our team at Pyramid Consulting, Inc. This is a 06+months contract opportunity with long-term potential and is located in Irving, TX (Onsite).Key Responsibilities:Lead global teams to ensure seamless production environment operations and support...

  • Senior Applications Support Analyst

    4 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryThe Applications Support Intmd Analyst is a key role within the Citigroup Inc. team, responsible for providing technical and business support to users of Citi Applications. This position requires a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.Key ResponsibilitiesField issues and...

  • Senior Applications Analyst

    4 days ago

    Irving, Texas, United States Citigroup Inc Full time

    Job Summary:Citigroup Inc. is seeking a highly skilled Senior Applications Analyst to join its team in Irving, TX. As a key member of the Applications Support team, you will be responsible for analyzing, deploying, troubleshooting, refining, and enhancing technical solutions to support Citi Private Bank.Key Responsibilities:Analyze and deploy technical...

  • Applications Support Analyst

    4 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Applications Support Analyst to join our team. As an Applications Support Analyst, you will be responsible for providing technical and business support for users of Citi Applications. You will utilize your knowledge of apps support procedures and concepts to field issues and queries from stakeholders,...

  • Senior Applications Analyst

    2 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Citigroup Inc. Job OpportunityCitigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX.Job Summary:The successful candidate will be responsible for providing critical user support to Citi Private Bank, serving as a Subject Matter Expert (SME) for Capital Markets and trading applications, and actively...

  • Senior Technical Lead

    2 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryThe Senior Technical Lead - Applications Support is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.Recognized technical authority for an area within the business. Requires basic commercial awareness.Developed...

  • Senior Data and Application Analyst

    1 week ago

    Irving, Texas, United States OscarMike Full time

    Job Summary:OscarMike is seeking an experienced Senior Data and Application Analyst to lead global teams and ensure seamless production environment operations and support stores converted to the latest store platform. The ideal candidate will possess exceptional analytical and problem-solving skills, with a proven track record of resolving complex technical...

  • Senior Applications Development Technology Lead Analyst

    4 days ago

    Irving, Texas, United States Citigroup Inc Full time

    The Applications Development Technology Lead Analyst is a senior-level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.Key responsibilities include leading applications systems analysis and programming activities, partnering with multiple management teams to...

  • Senior Corporate Applications Analyst

    4 weeks ago

    Irving, Texas, United States Vistra Corporate Services Company Full time

    Job SummaryThe Corporate Applications Analyst will be responsible for the configuration, maintenance, and support of corporate applications solutions. This role works closely with business users, process owners, architecture, and development teams to ensure effective application use while enhancing user experience, productivity, and efficiency, mitigating...

  • Applications Development Senior Programmer Analyst

    2 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job Title: Applications Development Senior Programmer AnalystThe Applications Development Technology programmer role is responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.Key Responsibilities:Program applications frontend systems, execute analysis, and perform troubleshoot...