Senior Applications Support Analyst

5 hours ago


Irving, Texas, United States Citigroup Inc Full time
Job Summary

Citigroup Inc. is seeking a highly skilled Applications Support Senior Analyst to join its team in Irving, TX. As a key member of the Applications Support team, you will be responsible for providing critical user support to Citi Private Bank, analyzing and deploying technical solutions, and serving as a Subject Matter Expert (SME) for Capital Markets and trading applications.

Key Responsibilities
  • Analyze, deploy, troubleshoot, refine, and enhance technical solutions to meet business requirements.
  • Provide critical user support to Citi Private Bank, ensuring timely resolution of issues and high-quality service delivery.
  • Serve as SME for Capital Markets and trading applications, providing expertise and guidance to the team.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Work cross-functionally to determine and document Systems impacts and support requirements.
  • Engage client communications team and publish business user's notification.
  • Champion stability initiatives to enable application high availability for Business-As-Usual, including better monitoring, failover, and resiliency.
  • Execute and manage release deployments, technical/business checkouts, create run books, knowledge-based article, disaster recovery plans and procedures for application to determine system performance.
  • Advise on critical Incidents. Analyze and determine the scope of issues.
  • Interact with global teams to achieve applications high availability.
  • Appropriately assess risk for business decisions.
  • Drive and ensure compliance with applicable laws, rules and regulations, adhering to internal and external policy.
Requirements
  • Bachelor's degree, or foreign equivalent, in Information Technology, Computer Science, Software Engineering, or a related field.
  • Four (4) years of experience with the banking industry in the job offered, or in a related occupation.
  • Four (4) years of experience must include: Utilizing OpenShift, WebSphere, WebLogic, Udeploy, Evolven, Autosys, Scripting, Microsystems, Gemfire, and IBM Cognos Analytics.
  • Participating in application releases, from development, testing, and deployment into production using IBM UrbanCode deploy.
  • Utilizing Oracle SQL developer, DBVisualizer, MongoDB, Shell script, Linux, and MS SQL.
  • Incident management tools including Service now.
  • Issue tracking and reporting using Atlassian JIRA.
  • Supporting research and investment application issues reported by client and users, and fixing issues within designated SLAs.
  • Utilizing active monitoring tools including ITRS Geneos, AppDynamics, Kibana, and Evolven.

Citigroup Inc. offers a competitive salary range of $122,000.00 to $134,000.00 per year, as well as a comprehensive benefits package, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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