Customer Service Representative

2 days ago


Colorado Springs, Colorado, United States T-Mobile Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide effective and timely resolution of customer inquiries and concerns, ensuring a high level of customer satisfaction.
  • Account Management: Build and maintain strong relationships with customers, identifying opportunities to enhance their experience and increase customer loyalty.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide accurate and informed responses to customer inquiries.
  • Communication Skills: Utilize excellent communication and interpersonal skills to effectively interact with customers, colleagues, and management.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, ensuring a positive outcome for the customer.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 6 months of customer service experience preferred.
  • Skills: Ability to work efficiently with multiple applications and computer screens simultaneously, strong communication and problem-solving skills.
Benefits
  • Competitive Pay: $20.00 per hour, plus incentives.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
  • Professional Development: Opportunities for growth and development, including training and education programs.


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