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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at USAA. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our members across multiple contact channels.
Key Responsibilities:
- Facilitate the member experience by answering phone calls, emails, and other requests from members.
- Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
- Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
- Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
- Maintain required Property & Casualty (P&C) licenses and state registrations.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
- High School Diploma or GED equivalent.
- 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.
- Ability to prioritize and multi-task while navigating through multiple business applications.
Preferred Qualifications:
- 1 year of customer contact experience in a needs-based sales environment.
- US military experience through military service or a military spouse/domestic partner.
- Prior experience in a fast-paced contact center environment.
What We Offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
For more details on our outstanding benefits, please visit our benefits page on our website.
