Membership Service Representative

4 days ago

Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Membership Service Representative at the YMCA of Metro Atlanta. As a key member of our branch team, you will be responsible for delivering exceptional service to our members, guests, and program participants, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide exceptional service to members, guests, and program participants, contributing to member retention and satisfaction.
  • Welcome members as they enter and leave the YMCA, creating a warm and inviting atmosphere.
  • Greet, engage, and/or provide tours to prospective members and program participants, showcasing our facilities and services.
  • Support and/or directly involved in the sale of memberships and/or program registrations, meeting sales targets and exceeding customer expectations.
  • Develop and maintain a comprehensive knowledge base to respond to member, prospective member, and program participant inquiries, providing accurate and timely information.
  • Build and maintain committed and connected relationships with members, volunteers, and collaborative partners, fostering a sense of community and belonging.
  • Directly handle and resolve membership concerns, informing supervisors of unusual situations or unresolved issues.
  • Implement and maintain YMCA safety protocols related to branch operations, ensuring a safe and healthy environment for all.
  • Provide leadership and guidance to staff and members on safety protocols, promoting a culture of safety and responsibility.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures, staying up-to-date with the latest training and protocols.
  • Protect member confidentiality, adhering to strict guidelines on sharing personal information.
  • Adhere to and implement all policies and procedures outlined in the training manual, ensuring compliance and consistency.
  • Communicate effectively with members, guests, program participants, and volunteers, providing assistance and support as needed.
  • Participate in the annual branch Why It Matters Campaign, achieving individual and team goals and contributing to the success of the campaign.
  • Attend all staff meetings and trainings, staying informed and engaged with the latest developments and initiatives.
Requirements
  • A working knowledge of computers, including MS Word and MS Excel.
  • Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.
  • High degree of human relation skills, including effective communication and conflict resolution.
  • Ability to establish, collaborate, and maintain relationships with staff, members, volunteers, schools, and public organizations.
Preferred Requirements
  • 1+ years of experience in customer service, either paid or volunteer.
  • SPIRIT helpful.
  • Previous YMCA or non-profit experience.
Work Environment & Physical Demands

This role requires a high level of physical activity, including bending, stooping, standing, lifting, seeing, hearing, and keyboard input. The ability to sit for extended periods is also required.

The YMCA of Metropolitan Atlanta offers a competitive employment and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

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