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Membership Engagement Specialist

2 months ago

Atlanta, Georgia, United States Forest Stewardship Council US Full time

The Forest Stewardship Council-US, a member-driven non-profit organization established in 1993, is in search of a full-time, non-exempt Membership Coordinator. This 40-hour per week position is dedicated to enhancing member engagement and overseeing accounts receivable functions, ensuring precise and timely billing.

Are you enthusiastic about environmental stewardship? Do you thrive on driving organizational impact through curiosity, innovation, and a dedication to continuous improvement? FSC-US operates as a fully remote team, collaborating with over 400 FSC-International colleagues, national and multinational corporations, NGOs, governmental bodies, and philanthropic organizations.

As the world's first and most reputable forest certification program, we have certified over 220 million hectares globally, working to bridge the gap between humanity and nature through sustainable forestry practices and delivering nature-based solutions to combat climate change. At FSC, you will be surrounded by diverse perspectives and challenges, inspiring you to excel.

Key Responsibilities:

The Membership Coordinator at FSC plays a crucial role in our stakeholder experience, often serving as the initial point of contact and significantly contributing to stakeholder engagement throughout the organization. You will manage all incoming inquiries via phone and email, providing essential support for our remote operations. Furthermore, you will oversee membership coordination, manage accounts receivable, and champion our Salesforce database.

This role requires a proactive and organized individual capable of efficiently handling administrative tasks and spreadsheets while supporting the overall objectives of the membership department. Our ideal candidate will be passionate about member engagement and actively involved in responsible forest management.

Primary Duties:

Remote Front Desk Management:

  • Act as the main point of contact for all incoming inquiries.
  • Direct requests to the appropriate department or individual, ensuring prompt and accurate responses.
  • Identify and implement strategies to streamline common requests and enhance response efficiency.

Member Experience and Engagement:

  • Develop expertise in FSC membership, its benefits, and value proposition.
  • Address all membership-related inquiries swiftly and effectively.
  • Process membership applications, modifications, and cancellations.
  • Facilitate, assess, and enhance the overall member journey to boost engagement.
  • Gather data, monitor membership statistics, and prepare regular reports on membership metrics.
  • Formulate and execute strategies to attract new members and retain existing ones.
  • Identify key touchpoints and create communications to elevate member engagement.
  • Collaborate with the marketing team to develop membership-specific communications and support all outgoing member engagement efforts.
  • Participate in the planning and execution of the Annual Membership Meeting and chamber meetings.

Salesforce Administration:

  • Maintain and manage contact records in Salesforce, ensuring data accuracy and completeness.
  • Regularly clean and update the Salesforce database to uphold data integrity.
  • Serve as the Salesforce superuser, assisting in training new users and enhancing the Salesforce skill set across the organization.

Financial Oversight:

  • Oversee accounts receivable processes, including invoicing, payment tracking, and follow-ups.
  • Manage the tracking of purchase orders and related invoices.
  • Collaborate with the finance department to ensure accurate and timely payment processing.

You may also be expected to contribute to our success by performing additional duties that align with our vision, mission, and values.

Qualifications:

  • A bachelor's degree in business administration, communications, marketing, or a related field is preferred.
  • 2-4 years of experience in a similar role, ideally within a membership-based organization or non-profit.
  • Proficiency in Salesforce is essential.
  • Advanced skills in Microsoft Office, particularly Excel.
  • Familiarity with virtual office tools and technology.
  • Excellent written and verbal communication abilities.
  • Strong organizational and multitasking skills, capable of managing multiple priorities in a dynamic environment.
  • High attention to detail and accuracy.
  • Detail-oriented with robust problem-solving skills.
  • Customer service experience, emphasizing high-quality support and relationship building.
  • Background in customer service, CRM management, and/or member services.
  • Proven ability to identify workflow efficiencies and innovate processes.
  • Experience with accounts receivable functions and financial tracking.
  • Ability to work independently and collaboratively in a remote setting.

This is a full-time, non-exempt position with a 40-hour work week, offering a competitive hourly salary based on experience and qualifications.

Benefits:

  • We value a learning mindset and individuals who are committed to our mission.
  • We operate as a fully remote organization.
  • Our salaries are competitive with similar non-profits and adjusted to reflect local living costs.
  • We provide medical and dental insurance with partial coverage for dependents.
  • Additional benefits include generous PTO, an employer-matched 401k retirement plan, and work-from-home tools and equipment to support your home office needs.