Technical Service Desk Analyst Hybrid Position

4 weeks ago


Fort Wayne, Indiana, United States Parasol Alliance Full time
Job Summary

We are seeking a highly skilled Technical Service Desk Analyst to join our team at Parasol Alliance. As a key member of our support team, you will provide exceptional service to our clients, resolving technical issues and ensuring their satisfaction.

Key Responsibilities
  • Provide level 1 support for all client tickets, utilizing best practices and procedures to ensure timely resolution.
  • Offer level 2 support when possible, leveraging your technical expertise to resolve complex issues.
  • Deliver onsite support for hardware and software, ensuring seamless integration and optimal performance.
  • Collaborate with vendors to resolve tickets, maintaining strong relationships and ensuring client satisfaction.
  • Document ticket resolutions thoroughly, providing detailed information on issue steps and resolution.
  • Provide exceptional customer service, communicating effectively with clients via phone, email, and in-person interactions.
  • Maintain a strong understanding of company processes and procedures, ensuring compliance and efficiency.
Requirements
  • Healthcare experience is preferred, with a strong background in long-term healthcare support.
  • A minimum of three years of level 1 support experience in an enterprise environment is required.
  • Proficiency in multiple enterprise systems, including Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers, and copiers.
  • Excellent communication and customer service skills are essential.
  • Proof of Covid-19 vaccination is required.
Benefits
  • Cell phone/internet reimbursement
  • Medical, dental, vision, 401k
  • Unlimited paid time off
  • Certification reimbursement


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