Technical Service Desk Analyst Hybrid Position
4 weeks ago
We are seeking a highly skilled Technical Service Desk Analyst to join our team at Parasol Alliance. As a key member of our support team, you will provide exceptional service to our clients, resolving technical issues and ensuring their satisfaction.
Key Responsibilities- Provide level 1 support for all client tickets, utilizing best practices and procedures to ensure timely resolution.
- Offer level 2 support when possible, leveraging your technical expertise to resolve complex issues.
- Deliver onsite support for hardware and software, ensuring seamless integration and optimal performance.
- Collaborate with vendors to resolve tickets, maintaining strong relationships and ensuring client satisfaction.
- Document ticket resolutions thoroughly, providing detailed information on issue steps and resolution.
- Provide exceptional customer service, communicating effectively with clients via phone, email, and in-person interactions.
- Maintain a strong understanding of company processes and procedures, ensuring compliance and efficiency.
- Healthcare experience is preferred, with a strong background in long-term healthcare support.
- A minimum of three years of level 1 support experience in an enterprise environment is required.
- Proficiency in multiple enterprise systems, including Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers, and copiers.
- Excellent communication and customer service skills are essential.
- Proof of Covid-19 vaccination is required.
- Cell phone/internet reimbursement
- Medical, dental, vision, 401k
- Unlimited paid time off
- Certification reimbursement
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Service Desk Administrator
2 weeks ago
Fort Wayne, Indiana, United States Corsica Technologies, LLC Full timeJob Title: Service Desk AdministratorCorsica Technologies, LLC is seeking a highly skilled Service Desk Administrator to join our team. As a key member of our IT support team, you will be responsible for providing technical oversight and guidance to other Service Desk team members, resolving escalated end-user support issues, and complex requests.Key...
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Technical Business Solutions Analyst
3 weeks ago
Fort Wayne, Indiana, United States Aon Full timeJob Title: Technical Business Solutions AnalystWe are seeking a highly skilled Technical Business Solutions Analyst to join our team at Aon. As a Technical Business Solutions Analyst, you will play a critical role in partnering with business/user group representatives to understand business processes and underlying informational and/or process automation...
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Market Research Analyst
1 month ago
Fort Wayne, Indiana, United States Essex Brownell Full timeAbout the RoleWe are seeking a highly skilled Market Research Analyst to join our team at Essex Brownell. As a Market Research Analyst, you will play a critical role in collecting and analyzing data on consumers, competitors, and the marketplace to provide valuable insights and recommendations to support business decision-making.Key ResponsibilitiesMarket...
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Data Analyst
2 weeks ago
Fort Wayne, Indiana, United States TRC Insights Full timeJob Title: Associate Data AnalystTRC Insights is a leading market research and analytics firm dedicated to empowering organizations with data-driven insights. Our team is passionate about delivering high-quality results that drive business growth.We are seeking a talented Associate Data Analyst to join our team. As a key member of our analytics team, you...
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Help Desk Specialist
2 weeks ago
Fort Wayne, Indiana, United States Creative Financial Staffing Full timeJob Summary:We are seeking a skilled and customer-focused Help Desk Support Specialist to provide prompt technical assistance and resolve hardware, software, and network issues. The ideal candidate will have a strong problem-solving and communication skillset, with the ability to document solutions and escalate complex problems.Key Responsibilities:Provide...
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Help Desk Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Creative Financial Staffing Full timeJob Summary:We are seeking a skilled and customer-focused Help Desk Support Specialist to provide prompt technical assistance and resolve hardware, software, and network issues. The ideal candidate will have strong problem-solving and communication skills, as well as the ability to manage multiple tasks effectively.Key Responsibilities:Provide technical...
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Help Desk Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Creative Financial Staffing Full time**Technical Support Role**We are seeking a skilled and customer-focused Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing prompt and effective technical assistance to our clients.**Key Responsibilities:**Provide technical support via various channels, including phone, email, and...
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Help Desk Team Lead
3 weeks ago
Fort Wayne, Indiana, United States TEKsystems Full timeJob Title: Help Desk Team LeadAs a Help Desk Team Lead at TEKsystems, you will be responsible for providing technical support to our Public Safety Answering Point (PSAP) customers. You will receive calls from INdigital911 customers and coordinate the technical response and resolution with the customer. All work is done in compliance with company technical...
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Technical Support Manager
2 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeTechnical Support ManagerFranklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a key member of our technical support team, you will be responsible for resolving internal and external customers' technical problems, managing technical support staff, and providing technical training resources.Key Responsibilities:Resolve...
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Technical Support Manager
3 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeTechnical Support ManagerFranklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a key member of our technical support team, you will be responsible for resolving internal and external customers' technical problems, managing technical support staff, and providing technical training resources.Key Responsibilities:Resolve...
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Technical Support Manager
3 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeJob Title: Technical Support ManagerFranklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for resolving internal and external customers' technical problems, managing technical support staff, and providing technical training resources.Key Responsibilities:Resolve...
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Technical Support Manager
3 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeTechnical Support ManagerFranklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a key member of our support team, you will be responsible for resolving technical issues for our customers and internal stakeholders.Key Responsibilities:Manage and resolve technical issues for customers and internal stakeholders via phone,...
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Technical Support Manager
6 days ago
Fort Wayne, Indiana, United States Franklin Electric Full timeJob OverviewFranklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a key member of our support team, you will be responsible for resolving technical issues for internal and external customers, managing technical support staff, and providing training resources.Key ResponsibilitiesResolve technical problems through various...
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Front Desk Representative
2 weeks ago
Fort Wayne, Indiana, United States Springhill Suites Marriott Full timeFront Desk Agent Job DescriptionThis property is not open yet. We are currently conducting all interviews next door at the Fairfield SW located at 7737 W Jefferson Blvd. We are seeking a full-time or part-time Front Desk Agent to join our team at the Holiday Inn Express & Suites. As a Front Desk Agent, you will be responsible for providing exceptional...
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Technical Support Specialist
4 weeks ago
Fort Wayne, Indiana, United States Young Dental Full timeJob Title: Technical Support SpecialistJob Summary:Young Innovations is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications.Key Responsibilities:Identify hardware and...
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Front Desk Representative
4 weeks ago
Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full timeJob Title: Front Desk AgentLocation: Hampton Inn Fort Wayne, 5702 Challenger Parkway, Fort Wayne, IN 46818Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Fort Wayne. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and...
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Business Analyst I
3 weeks ago
Fort Wayne, Indiana, United States Brotherhood Mutual Full timeJob Title: Business Analyst IBrotherhood Mutual Insurance Company is seeking a highly skilled Business Analyst I to join our IT - Project Delivery team. As a Business Analyst I, you will play a critical role in participating in business analysis and research efforts for corporate projects, gaining a preliminary understanding, and providing appropriate...
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Business Intelligence Analyst
4 weeks ago
Fort Wayne, Indiana, United States Swiss Re Full timeAbout the RoleWe are seeking a highly skilled Business Analyst/Data Analyst to join our Data Management & Insights team at Swiss Re. As a key member of our team, you will play a pivotal role in shaping our data strategy and driving business success.Key ResponsibilitiesIdentify data product opportunities through design thinking sessions and stakeholder...
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Front Desk Representative
4 weeks ago
Fort Wayne, Indiana, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities,...
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Front Desk Representative
3 weeks ago
Fort Wayne, Indiana, United States BLUE FLAME HOSPITALITY LLC Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Blue Flame Management. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key Responsibilities:Manage hotel reservations, cancellations, and group...