Technical Support Manager

5 days ago


Fort Wayne, Indiana, United States Franklin Electric Full time
Technical Support Manager

Franklin Electric is seeking a highly skilled Technical Support Manager to join our team. As a key member of our technical support team, you will be responsible for resolving internal and external customers' technical problems, managing technical support staff, and providing technical training resources.

Key Responsibilities:
  • Resolve technical problems on the technical support call center, customer emails, and from applicable Franklin Water Systems websites.
  • Manage the activities and projects of assigned technical support staff.
  • Provide technical training resources and new ways to deliver technical information.
  • Manage technical document projects.
  • Draft technical letters, self-service publications, and FAQs as needed.
Requirements:
  • Bachelor's degree in business or a related technical field.
  • Five to seven years of related experience.
  • One to three years of supervisory experience.
What We Offer:
  • Competitive salaries and comprehensive benefits.
  • Hybrid remote work arrangements.
  • Generous paid time off and holidays.
  • Paid parental leave and on-site motherhood rooms.
  • On-site café and complimentary beverage stations.
  • Indoor fitness facility and outdoor walking paths.
  • 401(k) with matching and service contributions.
  • Health, dental, vision, life insurance.
  • Short and long-term disability.
  • Fertility and adoption support.
  • Undergraduate and graduate tuition reimbursement.
  • Professional development assistance.
  • Health and wellness programs.


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