Help Desk Team Lead

5 days ago


Fort Wayne, Indiana, United States TEKsystems Full time
Job Title: Help Desk Team Lead

As a Help Desk Team Lead at TEKsystems, you will be responsible for providing technical support to our Public Safety Answering Point (PSAP) customers. You will receive calls from INdigital911 customers and coordinate the technical response and resolution with the customer. All work is done in compliance with company technical standards and quality of service objectives.

Key Responsibilities:
  • Take calls from customers, following all the same expectations for quality customer service that is expected of the NSOC team members support teams.
  • Analyze logs, call examples, and supplemental information to provide insight into issues, working towards resolution of the issue with the Engineers, NSOC team members, and customers as needed.
  • Identify areas of improvement for NSOC personnel & work flows, and present suggestions for tooling and process improvements.
Requirements:
  • Maintain a valid driver's license
  • Be willing to work as required with a flexible schedule to accomplish departmental goals and be available by phone or other communications device(s), on an as needed basis
  • Must be willing to fill-in and/or adjust hours when other NSOC employees have PTO (paid-time-off)
Benefits:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

TEKsystems is an Allegis Group company. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Fort Wayne, Indiana, United States Creative Financial Staffing Full time

    Job Summary:We are seeking a skilled and customer-focused Help Desk Support Specialist to provide prompt technical assistance and resolve hardware, software, and network issues. The ideal candidate will have strong problem-solving and communication skills, as well as the ability to manage multiple tasks effectively.Key Responsibilities:Provide technical...


  • Fort Wayne, Indiana, United States Team Rehabilitation Full time

    About Team RehabilitationTeam Rehabilitation is a network of therapist-owned outpatient physical therapy clinics dedicated to providing exceptional patient care and service. Our mission is to deliver the highest quality physical, occupational, and speech therapy, ensuring our patients achieve clear improvements in their health and well-being.Our ValuesWe...


  • Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Fort Wayne. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Services: Provide attentive, courteous, and efficient service to all...


  • Fort Wayne, Indiana, United States Corsica Technologies, LLC Full time

    Job Title: Service Desk AdministratorCorsica Technologies, LLC is seeking a highly skilled Service Desk Administrator to join our team. As a key member of our IT support team, you will be responsible for providing technical oversight and guidance to other Service Desk team members, resolving escalated end-user support issues, and complex requests.Key...

  • Bakery Team Lead

    4 days ago


    Fort Wayne, Indiana, United States Meijer Full time

    About the RoleWe are seeking a highly skilled and experienced Bakery Team Lead to join our team at Meijer. As a key member of our store leadership team, you will be responsible for leading and developing a team of bakery associates to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and develop a team of bakery associates...

  • Cashier Team Lead

    2 weeks ago


    Fort Wayne, Indiana, United States Ulta Beauty Full time

    Ulta Beauty Job OpportunityWe are seeking a skilled and customer-focused individual to join our team as a Lead Cashier at Ulta Beauty. As a key member of our retail team, you will be responsible for:Key Responsibilities:Providing exceptional customer service and ensuring a positive shopping experience for all guests.Managing cash register operations,...


  • Fort Wayne, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a...

  • Team Lead

    2 weeks ago


    Fort Wayne, Indiana, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our Sam's Club team. As a Team Lead, you will be responsible for leading a team of associates and providing exceptional customer service to our members.Key ResponsibilitiesLead and manage a team of associates to achieve sales and customer service goalsProvide guidance and training...

  • Team Lead

    4 weeks ago


    Fort Wayne, Indiana, United States Delight TB Indiana Management LLC Full time

    About the Role:We are seeking a highly motivated and experienced Shift Lead to join our team at Delight TB Indiana Management LLC. As a Shift Lead, you will play a critical role in ensuring the success of our restaurant by providing exceptional customer service, leading by example, and supporting the Restaurant General Manager in achieving our goals.Key...


  • Fort Wayne, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities,...


  • Fort Wayne, Indiana, United States Meijer Full time

    At Meijer, we're committed to helping our customers achieve their career goals. With a strong team in place, we're looking for a leader to help us take our digital shopping experience to the next level.Key Responsibilities:Coach and train team members on selecting and consolidating dutiesEnsure team members follow routines and processes to pick and pack...


  • Fort Wayne, Indiana, United States BLUE FLAME HOSPITALITY LLC Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Blue Flame Management. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key Responsibilities:Manage hotel reservations, cancellations, and group...


  • Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time

    Job Title: Front Desk AgentLocation: Hampton Inn Fort Wayne, 5702 Challenger Parkway, Fort Wayne, IN 46818Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Fort Wayne. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and...


  • Fort Wayne, Indiana, United States Vertis Therapy Full time

    Lead Therapist - Rehabilitation ServicesVertis Therapy is seeking a highly skilled and experienced Lead Therapist to join our team at our Assisted Living Facility in Ft Wayne, IN.We are a therapist-owned and operated company that prioritizes providing high-quality, patient-centered care. This is an excellent opportunity for a motivated and detail-oriented...


  • Fort Wayne, Indiana, United States Vertis Therapy Full time

    Job SummaryVertis Therapy is seeking a highly skilled and experienced Rehabilitation Team Lead to join our team at our Assisted Living Facility in Ft Wayne, IN. As a Rehabilitation Team Lead, you will be responsible for leading the therapy team, managing day-to-day operations, supervising therapy staff, and coordinating RUG management. You will also be...


  • Fort Wayne, Indiana, United States Familia Dental Full time

    About Familia DentalFamilia Dental is a rapidly growing dental practice that values quality, honesty, and care in everything we do. Our team is dedicated to providing exceptional patient experiences and making a positive impact in our community.Job PurposeWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. The...


  • Fort Wayne, Indiana, United States ZMC Hotels Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.Responsibilities:• Ensure that all guests are treated in an efficient and courteous...


  • Fort Wayne, Indiana, United States KB Search Team Full time

    Electrical Design and Development OpportunityWe are seeking a highly skilled Sr. Electrical Engineer to lead the design and development of control systems for our client's industry-leading pump and meter lines.This is a unique chance to make a real impact by shaping the future of our products through cutting-edge electrical design.Design and develop analog...


  • Fort Wayne, Indiana, United States NCW Full time

    Job OverviewWe are seeking a highly skilled and experienced Production Team Lead to join our team at NCW. As a key member of our manufacturing operations, you will be responsible for overseeing the production process, ensuring quality standards are met, and driving efficiency improvements.Key ResponsibilitiesLead a team of production staff, providing...


  • Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn Fort Wayne. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...