Customer Service Representative

2 weeks ago


Provo, Utah, United States Brivo Full time
Job Overview

Brivo is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences, troubleshooting technical issues, and promoting Brivo's products and services.

Responsibilities
  • Act as a customer advocate, collaborating with internal teams to resolve issues promptly
  • Handle incoming cases, escalating when necessary to ensure timely resolutions
  • Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
  • Document customer interactions and solutions in our case management system
  • Keep customers informed about critical updates and system changes
Requirements
  • 2+ years of call center experience in a technical setting is required
  • Industry experience in physical security and access control is a plus
  • Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
  • Strong service orientation with a passion for delivering exceptional customer experiences
  • Ability to multitask, work independently, and contribute effectively to a team
  • Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
  • Team-oriented with integrity, dependability, and adaptability
  • Empathetic listener with stress management capabilities
  • Excellent written and verbal communication skills with a knack for research
  • Bilingual fluency in English and Spanish is a plus
  • Familiarity with Salesforce or similar CRM platforms is a plus
  • Willingness to work occasional Saturdays and/or holidays is preferred
About Us

Brivo, Inc. is a global leader in cloud-based access control and smart spaces technology. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment.



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