Customer Service Representative

1 day ago


Provo, Utah, United States The Boyd Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our shop operations team, you will play a vital role in ensuring the efficient and effective delivery of our services.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Schedule customer appointments with a sense of urgency and maintain regular communication with Auto Glass Technicians in the field.
  • Utilize our software to manage customer conversations, sales information, and records.
  • Follow our step-by-step process to provide quotes for installation and repair services.
  • Contribute to meeting shop production goals and budgetary objectives.
  • Provide additional support to the dispatch/parts team as needed.
Requirements
  • Previous experience in a customer-facing role, demonstrating the ability to handle high volumes of phone calls and emails.
  • Comfortable working in a fast-paced environment with a positive demeanor.
  • Strong typing and data entry skills, with a high aptitude for technology.
  • Process-driven with a focus on managing inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and/or Dispatcher experience is highly desirable.
About Us

Glass America is a respected leader in the auto glass industry, with a commitment to providing exceptional service to our customers. We offer a range of benefits, including a great starting wage, benefits that start on your first day of work, career development opportunities, and more.



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