Customer Service Representative
9 hours ago
The Inbound Telesales & Retention Representative plays a crucial role in supporting IONOS customers through inbound calls, chats, and emails. Key responsibilities include sales of products and services, responding to account and billing queries, customer retention, and basic technical support.
Responsibilities:- Resolve customer issues via phone, email, and chat
- Assist potential customers with questions and recommend products or services based on their needs
- Assist customers with cancellation requests and make retention efforts to maintain their partnership
- Demonstrate account management and billing proficiency, minor technical skills, and effective soft skills in resolving customer issues
- Effectively manage self to meet departmental goals and resolve incoming workload efficiently
- Great customer service attitude
- Ability to speak and write clearly in English
- Ability to field customer calls, chats, and emails regarding product sales, accounts, and service issues
- Ability to efficiently process and document call information
- Possesses basic computer and internet skills (Training will be provided on all 1&1 Ionos products and tools)
- Ability to regularly report to work on time as scheduled
- Ability to multitask
- Willingness to learn new products and technologies
- Ability to work in a team environment
- Experience in customer retention or sales
- Skills in shared hosting environments
- Knowledge of DNS protocols
- Bi-Lingual speaking and writing ability
IONOS Inc. is an equal opportunity employer and does not discriminate on the basis of any status protected by law.
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