Customer Service Representative

1 day ago


Provo, Utah, United States Business Credentialing Services, Inc. Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Business Credentialing Services, Inc. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service to our clients and vendors.

About the Role

This is a full-time position that requires a strong passion for assisting others and a willingness to learn and grow with our company. You will be working closely with our CEO and Engineering team to resolve customer inquiries and provide support with onboarding and registration processes.

Responsibilities

  • Provide exceptional customer service to clients and vendors via phone, email, and online chat
  • Assist with onboarding and registration processes for new clients and vendors
  • Resolve customer inquiries and concerns in a timely and professional manner
  • Work closely with our technical support team to resolve complex issues
  • Collaborate with our product manager to gather feedback and improve our product

Requirements

  • 1-2 years of customer service or sales experience
  • Bachelor's degree
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • Competitive hourly base pay ($14-$16)
  • Goal-based bonus
  • Medical coverage through United Healthcare
  • 401(k) with company matching
  • Paid holidays and PTO
  • Flexible hours and remote work options

About Us

Business Credentialing Services, Inc. is a fast-growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying vendors/suppliers they do business with.



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