Front Desk Coordinator

1 week ago


New York, New York, United States First Tek, Inc. Full time
Receptionist Job Description

We are seeking a highly organized and detail-oriented Receptionist to join our team at First Tek, Inc. in New York, NY. As the first point of contact for all guests and candidates, you will provide exceptional customer service and administrative support to ensure a seamless experience for our visitors and internal employees.

Key Responsibilities:

  • Provide excellent service by greeting guests, candidates, and visitors to ensure a stunning lobby experience.
  • Communicate and coordinate with internal employees for guest, vendor, and candidate arrival.
  • Assign, monitor, and complete employee requests via Helpdesk Ticketing System (Zendesk, ServiceNow), Slack channels, email distribution lists, and front desk walk-ups.
  • Daily campus walkthrough audits of each building.
  • Partner closely with key stakeholders including N-Tech (IT), Talent Coordinating team, Employee Services, Security, and the broader Workplace Teams.
  • Ensure Workplace Support Desk and Lobbies are tidy and stocked with necessary supplies.
  • Manage distribution of access badges for all new and current employees.
  • Create new hire materials and help facilitate the on-boarding experience.
  • Perform administrative tasks such as compiling reports, performing audits, tracking data, and scanning.
  • Improve current workflows and processes through innovation.
  • Assist the Workplace Team with special projects as needed.

Requirements:

  • Bachelor's degree is a plus.
  • Previous reception or administrative support experience a plus.
  • Must be a team player, flexible, positive, and professional, especially when faced with a changing environment.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to be resourceful and proactive.
  • Experience with Google Drive (Google Docs, Google Sheets, etc.) is preferred.
  • Highly organized, able to effectively prioritize and respond accordingly to the shifting needs of the team.
  • Self-starter who thrives in a fast-paced environment.


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