Customer Service Lead

3 days ago


Denver, Colorado, United States Tolin Mechanical Systems Full time

Job Summary:

Tolin Mechanical Systems is seeking a highly skilled and experienced Customer Service Lead to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers and internal teams.

Key Responsibilities:

  • Provide support and assistance to the Customer Service Manager in the deployment of initiatives to field employees.
  • Assist in training and support of Mobile Technology to field employees, including new hire training, deployment of new acquisitions, and technical troubleshooting.
  • Support the development of updating procedures and training for customer service representatives.
  • Provide backup support in customer service for taking customer calls, dispatching, and purchase order writing.
  • Support the Customer Service Manager in supervising customer service representatives as backup.
  • Assist in the management of the Service Manager unbilled panel tool, build process and procedures for CSRs and/or Service Coordinators involvement in the unbilled panel.

Requirements:

  • Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred.
  • Computer literate and technology savvy.
  • Proficient in Microsoft Suite.
  • Excellent verbal and written communication skills.
  • Excellent Customer Service Phone Skills.
  • Ability to understand technical terminology and mechanical processes.
  • Key2Act/Great Plains software experience a plus.
  • Understanding or 3rd party work order systems (Service Channel, etc.).
  • Strong Organizational skills.
  • Ability to multitask, detail oriented, positive attitude.

Benefits:

  • Average Starting Rate: $19.24- $24.00/hr.
  • Medical, Dental and Vision Plan.
  • Life insurance.
  • Long Term disability.
  • Flexible Spending Accounts.
  • 401K Plan.
  • Profit Sharing based on company performance.
  • Tuition Reimbursement.
  • Company cell phone.
  • Paid Holidays.
  • PTO.
  • Professional training and development.


  • Denver, Colorado, United States Customer Labs Full time

    About the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...


  • Denver, Colorado, United States Tolin Mechanical Systems Full time

    About Tolin Mechanical SystemsTolin Mechanical Systems is a leading provider of HVAC services, with a strong presence in the industry. Our company is committed to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Tolin Mechanical Systems. The...


  • Denver, Colorado, United States Chick-fil-A Full time

    About the Role:As a Guest Experience Supervisor at Chick-fil-A, you will have the opportunity to lead a team of 20+ and manage business operations in a fast-paced restaurant environment. This role requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer experiences.Key Responsibilities:Team Leadership:...


  • Denver, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job PurposeWe are seeking a highly skilled Customer Service Team Lead to join...


  • Denver, Colorado, United States Office Depot Full time

    Job SummaryWe are seeking a highly skilled and experienced Sales and Service Supervisor to join our team at Office Depot. As a Sales and Service Supervisor, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth.Key ResponsibilitiesLead a team of sales associates to achieve sales...


  • Denver, Colorado, United States Service Logic Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Service Logic. As a key member of our customer service team, you will be responsible for coordinating service schedules, ensuring timely completion of maintenance and repairs, and providing exceptional customer service.Key...


  • Denver, Colorado, United States Heart Heating and Cooling Full time

    Job Overview: Customer Service Center LeadCompensation: $31.25 Based on Experience Employment Type: Full Time Work Environment: In-person Position Summary: At Heart Heating, Cooling, Plumbing, and Electric, we are recognized as Colorado's leading provider of home and commercial services. Our commitment to excellence in service, workplace culture, and team...


  • Denver, Colorado, United States Sysco Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Sysco. As a key member of our customer service team, you will be responsible for providing exceptional support and guidance to our front-line customer service representatives.Key Responsibilities:Assist and back up the Customer Service Supervisor in the...


  • Denver, Colorado, United States Pilot Freight Service Full time

    Job SummaryPilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Denver, CO. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Responsibilities:Assist the management team...


  • Denver, Colorado, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate communication, and resolving any issues that may arise.**Key...


  • Denver, Colorado, United States Service Logic Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Service Logic. As an HVAC Dispatch Coordinator, you will play a critical role in ensuring the timely and efficient delivery of service to our customers.Key Responsibilities:Coordinate daily schedules for service technicians to ensure customer...


  • Denver, Colorado, United States G&S Service Inc Full time

    Customer Sales and Service Specialist RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales and Service Specialist at G&S Service Inc.Key Responsibilities:Process customer sales transactions efficiently and accuratelyEnsure store closing procedures are completed on timeMaintain a clean and organized store...

  • Lead Cashier

    5 days ago


    Denver, Colorado, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lead Cashier to join our team at Compass Group Careers. As a key member of our front-end team, you will be responsible for maintaining exceptional guest services, expediting transactions, and ensuring guest satisfaction at the service desk.Key ResponsibilitiesGuest Service Expertise: Greet and...


  • Denver, Colorado, United States Pilot Freight Service Full time

    Customer Service 3Job Category: Stations-West Requisition Number: CUSTO004376Job OverviewPilot Freight Services is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring effective communication with clients, suppliers, and internal teams.Key Responsibilities:Manage all aspects of the shipment process,...


  • Denver, Colorado, United States Internal Revenue Service Taxpayer Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Representative. As a Contact Representative, you will provide exceptional customer service to individuals and businesses, assisting them with a wide range of issues related to tax responsibilities.Key ResponsibilitiesProvide over-the-phone technical...

  • Food Service Lead

    5 days ago


    Denver, Colorado, United States Sodexo Full time

    About the Role:Sodexo is seeking a skilled and experienced Food Lead to join our team. As a Food Lead, you will play a key role in ensuring the smooth operation of our food service.Key Responsibilities:Coordinate the activities of food service workers and service employees to ensure efficient and effective service delivery.Perform day-to-day assignments,...

  • Food Service Lead

    3 days ago


    Denver, Colorado, United States Sodexo S A Full time

    About the RoleSodexo S A is seeking a skilled Food Lead Worker to join our team. As a Food Lead Worker, you will play a vital role in ensuring the smooth operation of our food service facilities.Key ResponsibilitiesPrepare and serve a variety of menu items in a fast-paced environmentMaintain a clean and safe working environment, adhering to all health and...


  • Denver, Colorado, United States Airport Retail Group LLC Full time

    About UsAirport Retail Group LLC is a leading travel retailer in the airport marketplace, providing clients with a portfolio of attractive and successful brands.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...


  • Denver, Colorado, United States Ameritech Windows Full time

    Job SummaryAmeritech Windows is seeking a highly skilled Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.Key Responsibilities:Provide top-notch customer service by addressing customer inquiries,...


  • Denver, Colorado, United States Ameritech Windows Full time

    Job SummaryAmeritech Windows is seeking a highly skilled Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.Key Responsibilities:Provide top-notch customer service by addressing customer inquiries,...