Customer Service Center Lead
2 weeks ago
Compensation: $31.25 Based on Experience
Employment Type: Full Time
Work Environment: In-person
Position Summary:
At Heart Heating, Cooling, Plumbing, and Electric, we are recognized as Colorado's leading provider of home and commercial services. Our commitment to excellence in service, workplace culture, and team collaboration sets us apart. We are currently seeking a dedicated Customer Service Center Lead to oversee our operations.
Being a vital part of Denver's HVAC sector means embodying values that resonate with our community.
Why Choose Us?
Employment is more than just a paycheck; it encompasses the work environment, responsibilities, colleagues, and benefits associated with the role. In this position, you will enjoy:
- 401(k) matching up to 4%
- Fully covered dental insurance
- Fully covered health insurance
- Fully covered vision insurance
- Access to our innovative "no accrual" PTO program, allowing you to take time off without the stress of accrued time limitations.
With minimal oversight, the Customer Service Center Lead will manage the daily functions of our call center, including:
- Staff scheduling
- Supervision of call center personnel
- Coaching and development
- Addressing escalated customer concerns
- Overseeing administrative tasks related to daily operations
• High school diploma or equivalent required.
• Successful completion of a background check and drug screening is mandatory. Heart is a drug-free workplace, including marijuana.
• A valid, insurable driver's license and driving record are necessary.
Experience:
- 4 years of supervisory experience
- 2 years of customer service experience
- Computer, cell phone, or tablet
- Company-issued cell phone
- This position requires physical presence in our service area. Remote work is not an option for this role.
- Only applicants are considered; no agencies or third-party inquiries.
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