Client Alignment Representative- Public Sector

2 months ago

Overland Park, Kansas, United States NetSmart Full time

Responsible for managing long-term client relationships with existing clients including sale of solutions and services.

At Netsmart, improving care delivery isn't just our aspiration, it's our passion

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Client Alignment Representative- Public Sector

At Netsmart, the Public Sector team is dedicated to serving clients within government funded organizations, including city, county, and state entities. This team focuses on strategic alignment with complex clients, leveraging their extensive experience and collaborative spirit to drive impactful results. By working with clients and partnering closely with Client Account Executives (CAEs), the Public Sector team ensures that Netsmart's unique solutions address the specific needs and priorities of clients within the Public Sector market.

The team's responsibilities are diverse, encompassing the use of various Netsmart tools including Salesforce, ServiceNow, and Highspot to manage client interactions, track invoices, and create tailored marketing and client-facing documentation. The Public Sector team excels in internal and external communication, coordinating across multiple resources within the organization to deliver seamless services and support. They are adept at managing sales opportunities, handling support cases, and aligning Netsmart's offerings with the procurement processes and strategic goals of public sector clients.

Team members must have strong organizational, communication, and technical skills, with the ability to participate in highly technical conversations and articulate complex solutions. They are also skilled in discussing pricing and linking value to overcome objections. Overall, the Public Sector team at Netsmart plays a critical role in ensuring the successful implementation and support of solutions that make a significant impact on their clients and the communities they serve.

Responsibilities

  • Accountable for attainment of annual sales quota for software licenses, maintenance, hosting, solutions and services
  • Cultivate client executive relationships and business counterparts to ensure growth of the client relationships and software transformational opportunities
  • Connect with clients to establish alignment plan parameters, build and nurture the relationship and assist in identifying further opportunities
  • Effectively communicate Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value and foster healthy client relationships
  • Support collaboration across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort.

Qualifications

Required

  • Bachelor's degree or equivalent experience
  • Exceptional written and verbal communication skills
  • Effective presentation skills, including presentations in a sales capacity.
  • Strong interpersonal skills with outstanding relationship building skills.
  • Ability to work onsite in Overland Park, KS

Preferred

  • Sales or account management experience
  • Health care and/or technology services and solutions with emphasis on health and human services or post-acute marketplace experience

Expectations

  • Up to 10% travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

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