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Hotel Operations Manager

2 months ago

Kansas City, Missouri, United States Wyndham Hotels & Resorts Full time

**Job Summary**

This position is responsible for overseeing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection. The successful candidate will provide leadership, training, direction, and support to hotel employees, ensuring a high-quality product and exceptional guest experience.

**Key Responsibilities:**

  • Manage daily hotel operations to achieve planned goals for revenue and profit
  • Maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
  • Provide leadership, training, direction, and support to hotel employees
  • Ensure a high-quality product and exceptional guest experience
  • Recruit, select, train, and manage employees to deliver guest services and quality products
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees
  • Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages
  • Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guidelines
  • Provide leadership by conducting business in a professional manner and in accordance with all company policies, including standards of conduct, business ethics, and conflicts of interest

**Requirements:**

  • Bachelor's Degree in Hotel/Restaurant Management or Business (or equivalent experience)
  • 2-5 years of experience as a General Manager or other hotel management role
  • Ability to sit or stand for long periods at a time
  • May be required to do light lifting or carrying
  • Capable of working in a fast-paced environment and in stressful situations
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner
  • May be required to walk and/or stand for long periods of time
  • Must be flexible in work hours/days
  • Must be able to travel
  • Requires good vision
  • Must possess a valid driver's license and a personal vehicle
  • Must be available to work extended hours, nights, and weekends

**Company Overview:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

**Job Location:** La Quinta by Wyndham St. Louis - Westport, St. Louis, Missouri

**Employment Status:** Full-time