Strategic Account Support Associate
1 week ago
PrePass is a leading provider of weigh station bypass and toll payment solutions in North America. Our advanced technologies enable safe and qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions.
We are seeking a highly skilled Strategic Account Support Associate to join our dynamic Customer Care team. As a key member of our team, you will act as a problem solver and customer advocate, working closely with our Account Management teams to deliver exceptional service to our largest and most important customers.
Key Responsibilities- Manage and prioritize multiple client accounts, troubleshooting issues and identifying opportunities for process and product enhancements.
- Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
- Stay up-to-date on industry developments and market trends to better serve our customers.
- Handle special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
- Identify upselling opportunities and take proactive action to enhance client partnerships.
- Manage inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional responses.
- High school diploma or GED equivalent (required).
- 2+ years of customer service or sales experience, ideally in a call center or account support environment.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills—both written and verbal—enabling you to connect with clients and internal teams effectively.
- Proficiency with MS Excel, particularly in creating and maintaining spreadsheets.
- A customer-focused attitude and the ability to work well under pressure.
- Experience in client-facing roles within a fast-paced environment.
- Ability to multitask and manage shifting priorities with a strong sense of urgency.
- Familiarity with upselling or identifying new service opportunities within existing client accounts.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, 401(k) plan with employer match, and tuition reimbursement program. We also provide a company-funded lifestyle account for your physical and mental well-being, as well as community give-back initiatives and a culture that focuses on employee development and well-being.
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