Office Manager

1 week ago


Brentwood, Tennessee, United States Clayton Blunt - State Farm Agent Full time
Job Overview

As an Office Manager with Clayton Blunt - State Farm Agent, you will play a vital role in driving the success of our agency. Your primary responsibility will be to implement and support office policies, ensuring a seamless customer experience. By working closely with our team, you will create a productive and efficient work environment that enables us to capitalize on the opportunities offered by insurance products and financial services.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers, providing prompt and accurate service as needed.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer Education and Support
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Office Operations and Maintenance
    • Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
Requirements
  • Communication and Interpersonal Skills
    • Excellent written, verbal, and listening skills.
  • Organizational and Problem-Solving Skills
    • Highly organized and detail-oriented.
    • Proactive in problem-solving.
  • Experience and Qualifications
    • Experience in customer service required.
    • Experience in managing customer service preferred.
    • Experience in sales preferred.
    • Able to work in and manage a team environment.
    • Able to coordinate and collaborate with others to achieve agency goals.
    • Able to succeed in a fast-paced environment.
    • Able to obtain Property and Casualty License.
    • Able to obtain Life and Health License.
Benefits
  • Compensation and Benefits
    • Paid time off (holidays and personal/sick days).
    • Salary plus commission/bonus.
    • Health benefits.
  • Professional Development
    • Growth potential/opportunities for advancement within the agency.

Flexible work from home options available.



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