Network Infrastructure Manager

1 week ago

Arlington, Virginia, United States MKS2 Full time
Job Summary

We are seeking a highly experienced Network Infrastructure Manager to lead our IT operations team. As a key member of our team, you will be responsible for planning, organizing, and managing staff and overall operations relative to network and server platforms to ensure the stable operation of our IT infrastructure.

Key Responsibilities
  • Lead and manage a team of network administrators, network engineers, system administrators, and system engineers to ensure the delivery of high-quality IT services.
  • Develop and implement policies and procedures to ensure infrastructure capacity meets existing and future requirements.
  • Design and implement short-and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  • Develop, implement, and maintain policies, procedures, and associated training plans for network infrastructure, systems administration, and end-user support.
  • Participate in the development of ITIL-based strategies in collaboration with our Program Management Office (PMO) team.
  • Assist with the planning and deployment of infrastructure security measures.
  • Establish and maintain regular written and in-person communications with our executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
  • Practice IT asset management, including maintenance of component inventory and related documentation.
  • Ensure policies, procedures, and practices are documented.
  • Ensure maximum issue resolutions in minimum time correlating to customer service level agreements (SLAs).
  • Rely on extensive experience and judgment to plan and accomplish goals.
  • Lead and direct the work of others including highly technical personnel.
  • Invoke problem escalation procedures to coordinate recovery.
  • Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
  • Ensure coordination among the team.
  • Interface with our users of IT, employing a high degree of tact and diplomacy to promote a positive image of the department.
  • Resolve problem situations in a professional manner.
  • Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
  • Manage multiple high-priority initiatives in a fast-paced highly technical environment.
  • Manage the operational staff including consultation on performance evaluations and promotions.
Requirements
  • At start date, must possess IAT Level II certification in ACTIVE status.
  • Minimum 5 years of experience managing network services for a similar network to that of our current environment.
  • Extensive leadership experience with teams of similar size. Able to command the respect of strong-willed technical personnel.
  • Experience supporting customers and leading technical teams to resolve technical issues within classified and unclassified environments.
  • Experience in overall customer/vendor management best practices.
  • Support a fast-paced and agile learning environment.
  • Extensive background in motivating staff to complete their tasks within SLAs or above SLA standards.
  • Experience establishing and meeting goals for service improvement, collection of metrics, and reporting – results oriented.
  • Demonstrate excellent communication skills, both verbal and written, within a military framework.
  • Excellent interpersonal skills with the ability to work as part of a team.
  • Be analytically inclined with attention to detail and accuracy and consistent follow-through to ensure problems are resolved with the ability to respond to last-minute requests.
  • Pursuant to a government contract, this specific position requires U.S. Citizenship.
  • All applicants must have current DoD Secret clearance day one and prior to entry on duty.
Preferred Qualifications
  • 1-3 years of experience with ITIL processes and procedures and ensuring process improvement.
  • ITIL Foundation 4 certification.
  • CCNP certification.
  • A relevant educational degree.
  • IAT level III certification.
  • Demonstrated experience with ServiceNow trouble ticket system.
  • Proficiency in Microsoft Azure and Office products: Word, Excel, PowerPoint, SharePoint, Outlook, and Visio.
  • Experience working with SharePoint document libraries and lists.

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