Operations Manager
7 days ago
We are seeking an experienced IT Operations Manager to join our team at Empower AI Inc. as a key member of our operations team. The successful candidate will be responsible for providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.
Key Responsibilities- Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades.
- Manage the overall Operations of the contract in direct coordination with the On-Site Program Manager and Government Leadership.
- Develop, coordinate, and implement DoD specific IT policies, processes and procedures.
- Manage, develop, monitor, and report on client Service Level Agreements.
- Perform duties associated with entire scope of the contract.
- Bachelor of Science degree in Computer Engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
- Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
- Computing Environment (CE) Certification: Recent and relevant technical certification.
- Top Secret security clearance.
- Possess abilities to manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades.
- Demonstrated ability and experience in managing and administering large complex IT projects (24/7) that are similar in size and scope referenced under this order.
- Experience in developing, coordinating and implementing DoD specific IT policies, processes and procedures.
- Experience managing, developing, monitoring and reporting on client Service Level Agreements.
- Thorough knowledge of backend server environments, storage networks and networking infrastructures, which includes any network-based hardware and software system.
- Experience and understanding of STIG policies.
- Must have experience working as a Senior IT analyst to include requirements analysis, system design, project management, enterprise strategy, personnel management, system integration and technology evaluation.
- Must have experience in Linux, Windows environment on Server 2008 and higher, and Windows 7 and/or Windows 10 operating systems environments similar in size and scope of this order.
- Must have equivalent professional experience and certification to Information Technology Infrastructure Library (ITIL) Foundation and Project Management Professional (PMP) or DAU Level III PM.
- Demonstrated ability to understand and implement CAC/PKI procedures.
- Understanding of the Army Enterprise strategy to include Area Processing Center (APC) and DoD Joint Information Environment (JIE) initiatives.
- Demonstrated ability for oral and written communication with the highest levels of management.
- ITILv4 certification
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office
- Ambulate between several buildings
- Stoop, kneel, crouch, or crawl as required
- Travel by land or air transportation 25% or less
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