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Customer Support Specialist

2 months ago

Sacramento, California, United States Rhombus Systems Full time
About the Role

Rhombus Systems is seeking a highly skilled Customer Support Engineer to join our team in Sacramento, California. As a key member of our engineering team, you will play a critical role in developing solutions to customer specifications and providing exceptional support to our customers.

Key Responsibilities
  • Manage the support lifecycle, ensuring timely and effective resolution of customer issues
  • Implement new feature requests for customers, collaborating with our engineering team to deliver high-quality solutions
  • Become an expert in our product, providing key input on product roadmap and contributing to product development
  • Conduct quality assurance testing to identify areas for improvement and ensure our customers have a seamless experience
Requirements
  • BS in Computer Science or equivalent
  • Experience with Java, React, and JavaScript
  • Excellent communication skills, patience, and curiosity
About Rhombus Systems

We are a successful start-up on a mission to make the world a safer place through innovative video security solutions. Our centralized platform combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. If you are passionate about delivering exceptional support and contributing to a fast-paced, dynamic team, we encourage you to apply.