Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Gainwell Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities- Install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
- Reimage laptops with proper chain of custody, perform basic inventory management, and resolve incidents and upgrade different types of software and hardware.
- Install new hardware for customers, such as new monitors, docking stations, or keyboards, and diagnose and resolve software and hardware incidents, including operating systems (Windows 10/11), Windows Administration, and across a range of software applications on the client machine (Office applications, Outlook, Teams, etc.).
- Perform basic printer troubleshooting and maintenance for all office printers, including daily/weekly/monthly print request processing for high capacity printers.
- Create/modify AD groups, state users accounts, and service accounts for application development, and maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
- Communicate effectively with technical and non-technical colleagues at all levels in the organization, and work in a dynamic, fast-paced environment that provides services over the phone, through email, and in person.
- Two or more years of technical training in a computer field preferred.
- Two or more years of Active Directory experience.
- Two or more years of technical support experience.
- Experience working with company products, operating systems, and company escalation policy.
- Experience working with solving computer-related technical problems.
We offer a competitive salary range of $35,700.00 - $51,000.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. We also offer a generous, flexible vacation policy, a 401(k) match, and educational assistance. Our company values work flexibility, learning, and career development, and we have a variety of leadership and technical development academies to help build your skills and capabilities.
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