IT Support Specialist

4 weeks ago


Sacramento, California, United States Department of Transportation Full time
Job Title: IT Support Specialist

Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices.

Key Responsibilities:
  • Provides administrative and technical support on the Local Area Network, servers, storage arrays, backup systems, printers, computers, laptops, tablets, mobile devices, and telecommunications services.
  • Performs the activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance, and operations.
  • Provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance, and operations, and surplus.
  • Provides end user training in the configuration and use of client technologies.
  • Collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices.
  • Tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations.
Requirements:
  • Possession of a valid driver's license is required when operating a state owned or leased vehicle.
  • Experience providing IT support to customers or end-users, including diagnosing and resolving issues.
  • Experience training non-technical staff on new IT processes or software, including effective knowledge transfer methods.
  • Essential skills for success in this position, including proficiency in utilizing those skills.


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