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Customer Service Representative

2 months ago

Fremont, California, United States Info Way Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Info Way Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
Requirements:
  • High school diploma or equivalent required.
  • 2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Flexibility to work a variety of shifts, including evenings and weekends.
Preferred Qualifications:
  • Experience working in a customer-facing role in the food or hospitality industry.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.