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Hospitality Host/Hostess

2 months ago

Miami, Florida, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly skilled and friendly Host/Hostess to join our team at Jackmont Hospitality. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities
  • Guest Greeting and Seating: Welcome guests upon arrival, seat them in a timely manner, and ensure a smooth handoff to the service staff.
  • Phone and Communication: Answer incoming calls to the restaurant, respond to guest inquiries, and communicate effectively with the service staff.
  • Flow Management: Manage the flow of guests into the dining and bar areas, provide accurate wait times, and maintain a clean and organized environment.
  • Special Requests: Attend to special guest needs and requests, ensuring a personalized experience for each guest.
  • Brand Standards: Adhere to all relevant brand standards for service, food, beverage, and experience.
Requirements
  • Personality and Skills: Friendly and outgoing by nature, with excellent communication and interpersonal skills.
  • Attention to Detail: Ability to read menus, articulate clear greetings and farewells, and understand guest requests.
  • Teamwork: Ability to work effectively with the service staff, managers, and other team members to ensure seamless service.
  • Adaptability: Ability to work in a fast-paced environment, adapt to changing situations, and maintain a positive attitude.