Restaurant Host/Hostess

8 hours ago

Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
{"title": "Restaurant Host/Hostess", "subtitle": "Join our team as a Restaurant Host/Hostess at Faena Hotels and Residences LLC.", "description": "

We are seeking a highly skilled and attentive Restaurant Host/Hostess to join our team at Faena Hotels and Residences LLC. As a Restaurant Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience.

Responsibilities:
  • Greets and escorts guests to tables, ensuring a warm and welcoming atmosphere.
  • Assists in preparing the restaurant for service, maintaining the cleanliness of the room at all times.
  • Takes reservations and maintains the reservation book/system.
  • Monitors guests' needs and all phases of the operation.
Requirements:
  • Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
  • Maintains complete knowledge of correct maintenance and use of equipment.
  • Resolves guest complaints, ensuring guest satisfaction.
  • Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
  • Maintains complete knowledge of:
  1. Scheduled daily activities and in-house groups.
  2. Daily house count.
  3. Hotel extension numbers.
  4. Mobile number/radios carried by hotel personnel.
  5. Hours of operation of each outlet, ambiance, menu selections, and price range.
  6. Features and services provided by the hotel.
  7. Menu items, specials, out of stock items, liquor brands, beers, and non-alcoholic selections available in the restaurant.
  8. Table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code of the restaurant.
  • Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintains complete knowledge of and strictly abides by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
  • Prepares station chart and assigns stations to staff following departmental procedures.
  • Sets up Host(ess) station with necessary supplies; maintains cleanliness at all times. Reports shortages to Supervisor.
  • Inspects condition and cleanliness of menus and wine lists; ensures designated amounts are available. Updates menus and wine lists as changes occur.
  • Inspects the restaurant environment and entrance area, ensuring that all standards are met; rectifies any deficiencies; maintains cleanliness at all times.
  • Places newspapers in designated areas for breakfast as specified in departmental procedures.
  • Inspects tables and stations, ensuring that all set-ups meet the department standards.
  • Checks throughout meal period. Relays deficiencies to respective personnel and follows up on corrections.
  • Guides the Servers and Bus persons in table set-up needs to ensure optimum service to guests.
  • Answers restaurant telephone courteously and efficiently as specified in departmental standards.
  • Takes, records, and confirms restaurant reservations/cancellations as specified in departmental standards.
  • Greets and acknowledges all arriving guests, however busy and whatever time of day.
  • Escorts guests to tables and assists in seating at tables; presents menus and extends congeniality's in accordance to department guidelines.
  • Accommodates all requests for information courteously.
  • Communicates V.I.P. arrivals and special requests to designated personnel for follow-up.
  • Monitors and ensures that all aspects of service conform to departmental standards. Notifies respective personnel for problems to be corrected.
  • Extends courteous departures as guests leave the restaurant and invites them to return.
  • Ensures tables are cleaned and reset.
  • Completes closing duties as assigned.
  • Oversees and checks completion of staff's closing duties.
  • Oversees all aspects of the restaurant during the absence of Manager and/or Supervisor.
  • Legibly documents pertinent information in the restaurant log book.
  • Be familiar with the operation of the Point of Sale system and manual system procedures.
  • Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that only qualified candidates will be contacted for an interview. We thank all applicants for their interest in Faena Hotels and Residences LLC.

Equal Opportunity Employer.

"}

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