Restaurant Operations Manager
5 days ago
At 7017 Wingstop, we are seeking a highly skilled and experienced Restaurant General Manager to lead our team and drive business success.
About the Role
The Restaurant General Manager is responsible for the overall performance and success of the restaurant, ensuring that all aspects of the business are operating efficiently and effectively.
Key Responsibilities
- Guest Experience
- Model and create an environment where guests are always right, ensuring a positive guest service experience.
- Respond promptly and positively to guest concerns.
- Team Management
- Hire high-quality team members who demonstrate and ensure consistent guest satisfaction.
- Ensure all team members are trained and empowered to deliver total guest satisfaction.
- Evaluate team members' ability to maintain high levels of guest satisfaction.
- Business Operations
- Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local restaurant marketing.
- Utilize labor effectively to meet budget.
- Responsible for financial results.
- Execute company-wide marketing programs.
- Compliance and Safety
- Enforce all labor laws (federal, state, and local).
- Uphold company food safety, food handling, and sanitation requirements to ensure the health and safety of guests and team members.
Requirements
- Education
- High school diploma or equivalent.
- Experience
- 3-5 years of experience in a management position, preferably in the restaurant industry.
- Skills and Abilities
- Basic knowledge of computers.
- Financial/analytical aptitude, including planning, budgeting, scheduling, and P&L management.
- Organizational, planning, and time management skills.
- Team building skills.
- Problem-solving skills.
- Good verbal and written communication skills.
- Physical Abilities
- Ability to work long hours.
- Ability to stand for long periods.
- Ability to work around heat.
- Ability to work around others in close quarters.
- Ability to move throughout the restaurant and observe restaurant operations and team member work performance.
- Ability to lift 50-75 pounds comfortably.
- Ability to work with various cleaning products.
What We Offer
At 7017 Wingstop, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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