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Restaurant Operations Manager

2 months ago


San Francisco, California, United States Mina Group Full time
About the Role

Mina Group is seeking a highly skilled and experienced Restaurant General Manager to lead the operations of PABU, a fine dining restaurant in San Francisco. As a key member of our management team, you will be responsible for ensuring the highest level of service and quality in all aspects of the restaurant.

Key Responsibilities
  • Oversee all aspects of restaurant operations, including management staff, planning, organization, and training.
  • Coordinate the planning and implementation of restaurant objectives in sales, costs, employee retention, communication & awareness, guest service & satisfaction, food quality, and sanitation.
  • Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Mina Group and PABU.
  • Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times.
  • Perform all aspects of the position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
  • Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
  • Collaborate with the team to create a culture and restaurant work environment based on respect, fostering opportunities for team members to learn, grow, and develop their abilities.
  • Lead the management staff, ensuring that service standards are on par with all outside accreditation sources, including Zagat, Gayot, Relais & Chateaux, Mobil 5 star, AAA Five Diamond, San Francisco Chronicle 4 star, Wine Spectator, and Michelin 2 star establishment.
  • Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
  • Offer positive solutions to problems or issues and be a voice that is part of the decision-making team.
Requirements
  • 8-10 years of service experience, preferably in a fine dining environment.
  • Excellent communication and organization skills, with the ability to interact professionally and diplomatically with a variety of business partners, guests, colleagues, and direct reports.
  • Fluency in Microsoft Office Suite: Word, Excel, PowerPoint.
  • Prior experience with accounting software, POS systems, and payroll/HRIS systems.