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Guest Experience Leader

2 months ago

PinetopLakeside, Arizona, United States Charlie Clark's Steakhouse Full time

Charlie Clark's Steakhouse is seeking a dedicated and passionate Guest Experience Leader to oversee our front-of-house operations.

As the Guest Experience Leader, you will be responsible for creating a welcoming and memorable dining experience for every guest. This involves fostering a positive and supportive environment for both guests and staff members alike.

Responsibilities:
  • Cultivate a warm and inviting atmosphere that encourages guests to return and recommend our establishment to others.
  • Provide exceptional customer service by addressing guest inquiries, resolving concerns promptly and professionally, and ensuring their overall satisfaction.
  • Lead and motivate the front-of-house team through effective onboarding, training, coaching, and ongoing feedback.
  • Develop and manage weekly staff schedules, including shift swaps, new hire paperwork, and cleaning routines.
  • Continuously strive to enhance staff development opportunities and foster a culture of excellence within the team.