Customer Service Representative

4 weeks ago


Lakeside, United States Planet Fitness Full time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Bilingual preferred (English/Spanish) but not required.

Benefits

  • Complimentary Black Card Membership.
  • Onsite fitness classes.
  • Team workouts.
  • Company Sponsored Fitness events/challenges.

Additional Perks

  • Employee Assistance Program.
  • Entertainment and recreation discounts through Employee Advantage.
  • Team building and Company Events.
  • Rewards programs.
  • Recognition programs.
  • Leadership Development Plan with growth opportunities.
  • Company facilitated training (local and corporate).
  • Volunteer opportunities.

Financial

  • 401(k).
  • Paid sick days.
  • Bereavement Leave.
  • Employee Discounts.
  • Earned Wage Access- PayActiv.

About Planet Fitness

Planet Fitness is a fitness center that provides a Judgement Free Zone for its members. We are a team of inspiring, motivated and fun-loving go-getters who are passionate about fitness and health. We are committed to providing a positive member experience and creating a welcoming environment for all our members and guests.



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