Restaurant Operations Director

6 days ago


Santa Monica, California, United States Pier Burger Full time
Job Description

About Pier Burger

Pier Burger is a leading fast-casual restaurant chain that prides itself on serving high-quality burgers and providing exceptional customer service. We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth.

Key Responsibilities
  • Restaurant Operations
    • Oversee the daily operations of the restaurant, including food preparation, customer service, and inventory management.
    • Ensure that all food products meet company standards for quality and preparation.
    • Manage the flow of business during peak hours, ensuring that all areas of the restaurant are meeting company standards.
  • Financial Management
    • Responsible for financial operations of the restaurant, including budgeting, forecasting, and financial reporting.
    • Approve all schedules and manage payroll, OT, and any exceptions.
    • Makes financial commitments to external partners.
  • Leadership and Development
    • Lead and develop a high-performing team of managers and crew members.
    • Provide coaching and training to ensure that all team members are meeting company standards.
    • Conduct annual performance reviews and set departmental goals.
  • Customer Service
    • Ensure that all customers receive exceptional service, including greeting, seating, and serving.
    • Touch guest tables each shift to build relationships and ensure return visits.
  • Communication and Collaboration
    • Communicate effectively with all team members, including managers, crew members, and external partners.
    • Collaborate with other managers to achieve business goals and objectives.
Requirements
  • Education and Experience
    • At least 21 years of age.
    • Two years of experience as a Manager in a fast-casual/quick-service restaurant.
    • One year of experience as a General Manager in a fast-casual/quick-service restaurant preferred.
  • Skills and Abilities
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to lift up to 40 lbs., 10-20 is typical.
    • Ability to carry up to 120 feet.
    • Ability to reach up to 6 feet, 4 is typical.
    • Ability to work off counter heights of 36 - 42 inches.
    • Ability to move through 24 inch aisles and spaces as small as 12 inches.

About Pier Burger

Pier Burger is a leading fast-casual restaurant chain that prides itself on serving high-quality burgers and providing exceptional customer service. We are committed to providing a positive and supportive work environment for our team members and to delivering exceptional results for our customers and shareholders.



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