IT Support Specialist

3 weeks ago

University Park, United States Penn State University Talent Acquisition Full time
Job Title: IT Support Specialist

At Penn State University, we are seeking a skilled IT Support Specialist to provide computing support to end users, serve as a subject matter expert, and work closely with other team members on advanced diagnostics and troubleshooting of intermediate and difficult support issues.

Key Responsibilities:
  • Provide high-level computing support for users with computer hardware, peripherals, computer configurations, and software.
  • Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff.
  • Remediate workstation vulnerabilities through system/software updates and patching.
  • Perform hardware/software evaluation and report recommendations to management.
  • Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
  • Research and provide recommendations for both internal IT and Bellisario users.
  • Assist in creation/maintenance of process and performance improvement efforts.
  • Train and evaluate new service desk staff, wage, and student employees.
  • Provide intermediate to advanced desktop support and vulnerability remediation.
  • Coordinate or lead projects.
Requirements:
  • Use, support, and administration of networked Windows and Apple systems.
  • Diagnosis and repair of computer systems.
  • Diagnosing issues with network configurations from the endpoint.
  • Prior customer service in a service-related role.
  • The ability to excel both independently and in a team environment to ensure the highest level of availability and performance of the job responsibilities.
  • A good comfort level working with underserved and/or underrepresented populations.
  • Commitment and ability to successfully advocate for diversity, equity, inclusion, and belonging.
  • Excellent communication, organizational, problem-solving, and interpersonal skills.
  • The ability to be flexible with rapidly changing priorities.
  • The ability to multi-task effectively.
  • Keen attention to detail and time-management.
  • Strong work ethic.
Preferred Skills and Experience:
  • End-user application support (Microsoft Office, Adobe, and other common office or multi-media apps).
  • Skills in troubleshooting and maintaining A/V equipment in high-traffic environments (Crestron, Extron, AMX, or similar).
  • Intermediate knowledge of most or all the following technologies: backup and disaster recovery technologies; multi-function printer/fax/copier integrated systems; digital signage systems; and software deployment methods and systems (JAMF, Munki, BigFix).
Education and Experience:

This position at the minimum requires an Associate's degree and 4+ years of relevant experience or an equivalent combination of education and experience.

Work Arrangement:

The IT Support Specialist will work onsite with the typical hours of Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. However, this position may infrequently (about once a month, on average) require an adjustment in that schedule (i.e., shifting hours or working additional hours, including on weekends) to support special events outside of the typical workday.

Background Check:

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Must be able to lift 50 pounds with or without accommodation.

About Penn State University:

Penn State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive.

Benefits:

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to tuition discounts (75% discount for spouse and children), and paid holidays. Please visit https://hr.psu.edu/current-employee/benefits for more detailed information.

Salary Range:

The salary range for this position, including all possible grades, is: $51,000.00 - $74,000.00

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