IT Support Specialist

3 weeks ago


University Park, Iowa, United States Penn State University Talent Acquisition Full time

Job Summary:

Penn State University Talent Acquisition is seeking a skilled IT Support Specialist to join our team in Auxiliary & Business Services. As a Part-Time ABS IT Support Professional, you will work in a progressive, customer-oriented, team-focused environment supporting the daily needs of a diverse information technology customer base.

Key Responsibilities:

  • Provide technical support for numerous software applications, including packaging, installation, and troubleshooting.
  • Assist with helpdesk activities, including answering phone calls, responding to emails, and resolving technical issues.
  • Participate in diagnosing and analyzing information technology problems, developing solutions, and recommending new hardware and software products.
  • Collaborate with the team to ensure seamless support for our customers.

Requirements:

  • A basic understanding of IT-related components and demonstrated knowledge of networking.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Conditions:

This is a part-time position, working 20 hours per week, Monday through Friday, between 7am and 5pm. Penn State is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms.

Why Work at Penn State?

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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