IT Support Specialist

4 weeks ago

University Park, United States Penn State University Talent Acquisition Full time
Job Title: IT Support Specialist

At Penn State University Talent Acquisition, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving issues, and maintaining existing hardware and software.

Key Responsibilities:
  • Provide customer service and technical support to end-users for hardware and software.
  • Diagnose, research, and resolve end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
  • Provide guidance and explain policies and procedures to end-users.
  • Communicate and translate technical information to non-technical end-users; maintain communication and monitor incidents through resolution.
  • Train customers on new devices and technologies.
  • Install, configure, and test installed hardware and software on new or existing devices in accordance with standard procedures.
  • Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
  • Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
  • Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.
  • Assist and interact with hardware and software vendors.
  • Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
  • Implement security policies and protocols for the department, college, and University.
  • Replace equipment that has reached the end of its warranty or lifecycle.
  • Assist in tracking and maintaining hardware and software inventory; interact with vendors.
Requirements:
  • Requires an Associate Degree or higher, plus four years of relevant work experience or an equivalent combination of education and experience.
  • Application Instructions: For full consideration, applicants should include a cover letter and resume with their application.
Benefits:
  • Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to generous vacation time (18 days per year; accrued on a monthly basis), sick time (12 days a year; accrued on a monthly basis) and paid holidays (13 per calendar year).
Additional Information:
  • This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.
  • This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

  • IT Support Specialist

    4 weeks ago

    Tinley Park, Illinois, United States Proven IT Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Proven IT. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex system and network issues, and working collaboratively with our team to resolve customer issues.Key ResponsibilitiesProvide...

  • IT Support Specialist

    4 weeks ago

    University Park, United States Penn State University Talent Acquisition Full time

    Job Title: IT Support SpecialistAt Penn State University, we are seeking a skilled IT Support Specialist to provide computing support to end users, serve as a subject matter expert, and work closely with other team members on advanced diagnostics and troubleshooting of intermediate and difficult support issues.Key Responsibilities:Provide high-level...

  • IT Support Specialist

    4 weeks ago

    University Park, United States Pennsylvania State University Full time

    Job Title: IT Support SpecialistAt the Pennsylvania State University, we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our Information Technology Department, you will provide computing support to end users, serve as a subject matter expert, and work closely with other team members on advanced diagnostics and...

  • IT Support Specialist

    3 weeks ago

    University Park, Florida, United States Penn State University Talent Acquisition Full time

    Job Summary:Penn State University Talent Acquisition is seeking a skilled IT Support Specialist to join our team in Auxiliary & Business Services. As a key member of our team, you will provide technical support to a diverse customer base, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support for software applications,...

  • IT Support Specialist

    3 weeks ago

    University Park, Iowa, United States Penn State University Talent Acquisition Full time

    Job Summary:Penn State University Talent Acquisition is seeking a skilled IT Support Specialist to join our team in Auxiliary & Business Services. As a Part-Time ABS IT Support Professional, you will work in a progressive, customer-oriented, team-focused environment supporting the daily needs of a diverse information technology customer base.Key...

  • IT Support Specialist

    3 weeks ago

    University Park, United States Oak View Group Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Penn State University Athletics. The successful candidate will be responsible for providing technical support for desktop systems, peripheral equipment, and productivity applications.Key Responsibilities:Troubleshoot and coordinate installation and changes to server...

  • Information Technology Support Specialist

    4 weeks ago

    University Park, United States Penn State University Talent Acquisition Full time

    Job Title:Information Technology Support SpecialistJob Summary:We are seeking a highly organized and self-motivated Information Technology Support Specialist to join our team at Penn State University. The successful candidate will provide support related to the development of multimedia nutrition education materials, including online modules and training...

  • Athletic Support Specialist

    3 weeks ago

    University Park, Iowa, United States The Pennsylvania State University Full time

    Job Summary:The Athletic Support Specialist will provide administrative support to the Intercollegiate Athletics Senior Staff Team, including duties related to facilities, events, alumni engagement, sports camps, communications, marketing, and other areas as assigned.Key Responsibilities:Support the planning and execution of various events and activities...

  • Customer Service Support Specialist

    4 weeks ago

    Tinley Park, Illinois, United States IT Concepts Full time

    Job OverviewIT Concepts is seeking a skilled Customer Service Support Specialist to join our team. As a key member of our support team, you will be responsible for providing comprehensive onsite and remote support to IT customers across the United States.The ideal candidate will have a strong background in system administration and technical support, with...

  • Executive Support Specialist

    3 weeks ago

    University Park, Florida, United States Dux Advisors Full time

    We are seeking an Executive Support Specialist to support the Founder of Dux Advisors in driving business success. The ideal candidate will perform personal, clerical, and administrative functions to enable the Founder to focus on the extensive operations of the business.Key Responsibilities:Draft correspondences and other formal documentsPlan and schedule...

  • IT Support Specialist

    4 weeks ago

    Rochelle Park, New Jersey, United States Five Rivers IT, Inc. Full time

    At Five Rivers IT, we are seeking a skilled IT Support Specialist to join our dynamic team of professionals providing world-class IT services to clients in the NYC metro area.This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Key Responsibilities:Provide...

  • IT Support Specialist

    4 weeks ago

    University Park, United States Pennsylvania State University Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to provide computing support to end users, serve as a subject matter expert, and work closely with other members on the team on advanced diagnostics and troubleshooting of intermediate and difficult support issues.Key Responsibilities:Provide high-level computing support for users...

  • Software System Support Specialist

    4 weeks ago

    Midway Park, United States Agile IT Synergy Full time

    Agile IT Synergy is seeking a highly skilled and experienced IT professional to join our team as a Software System Support Specialist. As a key member of our team, you will provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence support, and technical and analytical mission planning and execution...

  • Information Technology Support Specialist

    17 hours ago

    University Park, United States Pennsylvania State University Full time

    Job Title: Information Technology Support SpecialistJob Summary: The IT Services department at the Applied Research Laboratory is seeking an undergraduate student to work in a variety of information technology disciplines, including computing support, networking, systems administration, helpdesk support, and cybersecurity.Key Responsibilities:1. End-user...

  • Information Technology Support Specialist

    3 weeks ago

    University Park, Illinois, United States Governors State University Full time

    Job SummaryThe Governors State University is seeking a highly skilled Information Technology Support Assistant to provide technical support for the Learning Management System and Instructional Technology Integration. This role is responsible for providing direct support to all stakeholders that rely on Center for Teaching and Learning resources and...

  • Laboratory Engineering Support Specialist

    4 weeks ago

    University Park, United States Penn State University Talent Acquisition Full time

    Job Summary:We are seeking a highly skilled Engineering Support Specialist to join our team at Penn State University. The successful candidate will assist with various research activities in the Materials Design and Optimization Division (MDOD) and support the daily operations of the Characterization and Testing Department (CTD).Key Responsibilities: Assist...

  • Part Time IT Support Specialist

    4 weeks ago

    University Park, Florida, United States Pennsylvania State University Full time

    Job SummaryThe Pennsylvania State University is seeking a Part Time IT Support Specialist to join our team. This role will encompass various projects within Auxillary Business & Services, with a specific focus on installing new point of sale equipment on campus.Key Responsibilities Travel to various buildings on the University Park campus to perform...

  • Janitorial Support Specialist

    4 weeks ago

    Melrose Park, Illinois, United States Bee Line Support, Inc. Full time

    Job Title: Janitorial Support SpecialistOverview:Bee Line Support, Inc. is seeking a reliable and detail-oriented individual to join our team as a Janitorial Support Specialist. This part-time position offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.Responsibilities:Perform janitorial duties to...

  • Part-Time Project Support Specialist

    3 weeks ago

    University Park, Florida, United States Penn State University Full time

    Job Overview:Penn State University is seeking a part-time project support specialist to join the School of Global Languages, Literatures, and Cultures in the College of the Liberal Arts.Key Responsibilities:Provide office support, lab support, and/or research support in various areas of the School.Assist with administrative tasks, including data entry,...

  • IT Support Specialist

    4 weeks ago

    University Park, United States The Pennsylvania State University Full time

    Job Summary:The IT Support Specialist at Penn State University will provide computing support to end users, serve as a subject matter expert, and work closely with other members on the team on advanced diagnostics and troubleshooting of intermediate and difficult support issues. The successful candidate will provide guidance and support regarding policy and...