IT Support Specialist

1 month ago

University Park, United States Pennsylvania State University Full time
Job Title: IT Support Specialist

Job Summary:

The Pennsylvania State University is seeking a skilled IT Support Specialist to provide computing support to end users, serve as a subject matter expert, and work closely with other members on the team on advanced diagnostics and troubleshooting of intermediate and difficult support issues.

Responsibilities:

  • Provide high-level computing support for users with computer hardware, peripherals, computer configurations, and software.
  • Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff.
  • Remediate workstation vulnerabilities through system/software updates and patching.
  • Perform hardware/software evaluation and report recommendations to management.
  • Tack, analyze, forecast, and provide regular updates on Software/Hardware throughout its lifecycle to management.
  • Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
  • Research and provide recommendations for both internal IT and Bellisario users.
  • Assist in creation/maintenance of process and performance improvement efforts.
  • Train and evaluate new service desk staff, wage, and student employees.
  • Provide intermediate to advanced desktop support and vulnerability remediation.
  • Coordinate or lead projects.

Requirements:

  • Use, support, and administration of networked Windows and Apple systems.
  • Diagnosis and repair of computer systems.
  • Diagnosing issues with network configurations from the endpoint.
  • Prior customer service in a service-related role.
  • The ability to excel both independently and in a team environment to ensure the highest level of availability and performance of the job responsibilities.
  • A good comfort level working with underserved and/or underrepresented populations.
  • Commitment and ability to successfully advocate for diversity, equity, inclusion, and belonging.
  • Excellent communication, organizational, problem-solving, and interpersonal skills.
  • The ability to be flexible with rapidly changing priorities.
  • The ability to multi-task effectively.
  • Keen attention to detail and time-management.
  • Strong work ethic.

Preferred Skills and Experience:

  • End-user application support (Microsoft Office, Adobe, and other common office or multi-media apps).
  • Skills in troubleshooting and maintaining A/V equipment in high-traffic environments (Crestron, Extron, AMX, or similar) are desired.
  • Intermediate knowledge of most or all the following technologies: backup and disaster recovery technologies; multi-function printer/fax/copier integrated systems; digital signage systems; and software deployment methods and systems (JAMF, Munki, BigFix).

Work Arrangement:

The IT Support Specialist will work onsite with the typical hours of Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. However, this position may infrequently (about once a month, on average) require an adjustment in that schedule (i.e., shifting hours or working additional hours, including on weekends) to support special events outside of the typical workday.

Background Check:

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Must be able to lift 50 pounds with or without accommodation.

Benefits:

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to tuition discounts (75% discount for spouse and children), and paid holidays. Please visit https://hr.psu.edu/current-employee/benefits for more detailed information.

Salary Range:

The salary range for this position, including all possible grades is: $51,000.00 - $74,000.00

Campus Security Crime Statistics:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports).

EEO IS THE LAW:

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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