IT Support Specialist

1 day ago


Tinley Park, Illinois, United States Proven IT Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Proven IT. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, troubleshooting complex system and network issues, and working collaboratively with our team to resolve customer issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote applications
  • Troubleshoot complex system and network issues using logic and knowledge
  • Work collaboratively with our team to resolve customer issues
  • Use and add to our knowledge center for customer calls in ConnectWise
  • Communicate effectively with customers and team members
Requirements
  • Bachelor's degree in Computer Information Systems/MIS or other business-related field
  • Two plus years of experience working in the IT Tier I or Tier II field preferred
  • MCSA certified, CCNA certification
  • Ability to work in a physical office and travel to client sites
  • Strong knowledge of customer service and technical skills
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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