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Office Support Specialist

2 months ago

Santa Ana, California, United States Guardian Fire Services Full time

Administrative Assistant at Guardian Fire Services

Guardian Fire Services, a prominent name in fire protection solutions, is seeking a dedicated Administrative Assistant to enhance our operational efficiency. This role is vital in ensuring that our services run smoothly and effectively.

Position Overview:

The Administrative Assistant will provide essential support to our team, facilitating seamless communication and coordination between various departments. This position requires a proactive individual who thrives in a dynamic environment and possesses strong organizational skills.

Key Responsibilities:

  • Work closely with management to ensure high-quality service delivery
  • Act as a liaison between technicians and clients to improve service experience
  • Address customer inquiries and resolve issues in a timely manner
  • Manage communication channels efficiently, including emails and phone calls
  • Assist with billing, job proposals, and invoicing tasks
  • Coordinate work orders and technician assignments for efficient project execution
  • Oversee procurement processes and maintain vendor relationships
  • Prepare reports, proposals, and deliverables for clients
  • Utilize CRM systems for managing sales and invoicing
  • Engage in team initiatives and suggest process enhancements

Qualifications:

  • High school diploma or equivalent
  • At least 3 years of experience in an administrative or service-oriented role
  • Proficient in CRM software, Microsoft Word, Excel, and TEAMS

Job Type:

  • Full-time, on-site position, Monday to Friday
  • 40 hours per week

Additional Information:

  • Willingness to work overtime as required

Benefits:

  • 401K/Roth Retirement Plan with a matching contribution
  • Comprehensive medical insurance
  • 10 days of paid time off within the first year
  • Employee Assistance Program
  • 7 to 8 paid holidays annually
  • Options for dental and vision insurance
  • Life insurance coverage
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) programs

About Guardian Fire Services:
Guardian Fire Services is dedicated to providing top-tier fire protection and life safety solutions. We pride ourselves on fostering a respectful and inclusive workplace where every employee plays a crucial role in our collective success. As an Equal Opportunity Employer, we are committed to promoting diversity and inclusion within our organization.