Fraud Strategy Process Lead

7 days ago

Phoenix, Arizona, United States SquareTrade Full time
Job Title: Fraud Strategy Process Lead

At SquareTrade, we're revolutionizing the $30 billion industry with service innovation and attention to customer satisfaction. We're seeking a highly skilled Fraud Strategy Process Lead to join our Trust & Safety department.

Job Summary

This role is accountable for developing fraud strategies that meet the business's risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence. The successful candidate will reduce fraud losses, improve the efficiency of fraud prevention processes, and minimize negative customer experiences.

Key Responsibilities
  • Analyze fraud vectors across SquareTrade's platform to develop strategies that identify bad actors and improve the customer experience.
  • Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to key stakeholders and leadership.
  • Coordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practices.
  • Manage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experience.
  • Collaborate cross-functionally with various teams throughout the business to design and implement fraud detection and prevention controls and processes.
Requirements
  • At least 3-5 years of experience in developing strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities.
  • Excellent analytical skills and knowledge of data abstraction with proven ability to process vast amounts of data into meaningful information.
  • Experience with various fraud detection capabilities, including fraud prevention rule management systems, device profiling, customer verification, and document verification technologies.
  • Ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities.
What We Offer
  • Robust medical, dental, and vision coverage with generous employer contributions.
  • Inclusive fertility care plan.
  • 5% company match into 401(k).
  • Open access to mental health benefits.
  • $75 monthly allowance to support self-care and well-being.
  • Career experience programs and tuition reimbursement.
  • Supportive leave policies and flexible paid time off.
  • Paid volunteer time and hybrid work arrangements.

SquareTrade is proud to be an Equal Employment Opportunity employer. We celebrate diversity and encourage applications from all qualified individuals.

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