Clinical Records Systems Administrator

2 weeks ago

Minneapolis, Minnesota, United States Mendota Health Full time
Job Overview

The Clinical Records Systems Administrator plays a pivotal role in the application and integration of electronic medical records (EMR) technology within the healthcare environment. This position is designed to ensure that system architecture aligns seamlessly with operational workflows. Key responsibilities include data collection, workflow assessment, system setup, testing, and ongoing support. The administrator will work closely with both internal and external stakeholders to confirm that the software configuration fulfills organizational and operational objectives.

Key Responsibilities

  • Act as a Subject Matter Expert in clinical documentation systems and processes, effectively representing the clinician's perspective in discussions.
  • Possess in-depth knowledge of product features, functionalities, and the utilization of application software, including data and reporting capabilities.
  • Assist clinical management and administrative personnel with network configuration and system training.
  • Oversee system accounts for both internal and external users.
  • Take charge of software vendor management, including daily operations, issue resolution, and service level agreement oversight.
  • Support and manage integrations between NetHealth and other EMRs or systems as required.
  • Provide insights and recommendations to leadership regarding contract specifics as necessary.
  • Manage stakeholder expectations by analyzing requirements and expectations.
  • Identify operational challenges and risks, resolving or escalating them as appropriate.
  • Collaborate with clinical leadership and staff to ensure high levels of system utilization and compliance with process-driven systems.
  • Utilize project management skills to define tasks, allocate resources, and coordinate team efforts to meet planned milestones.
  • Work collaboratively with colleagues to achieve project objectives.
  • Facilitate meetings with internal and external parties to gather requirements, address issues, or manage related projects.
  • Monitor system performance and effectiveness, reporting critical findings to peers and management while resolving issues promptly.
  • Evaluate new features or enhancements, making recommendations to operations and clinical leadership for implementation.
  • Ensure thorough testing and verification of new functionalities prior to deployment.
  • Define disaster recovery and downtime strategies, participating in related initiatives.
  • Address or triage support inquiries as necessary, tracking issues to identify improvement opportunities or trends affecting system performance.

Qualifications

  • Bachelor's degree in a relevant field.
  • Preferred experience in the healthcare sector.
  • A minimum of two years of relevant experience.

Skills and Competencies

  • Up-to-date knowledge of regulatory standards and their implications for business operations.
  • Prior experience with EMR integrations, management, and optimization is essential (NetHealth experience is preferred).
  • Exhibit discretion regarding all confidential and Electronic Protected Health Information (EPHI) in compliance with HIPAA regulations.
  • Demonstrate strong interpersonal skills.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Exhibit effective problem-solving, analytical, and time management skills, developing tailored solutions for Mendota Health's requirements.
  • Strong organizational, presentation, and customer service skills.
  • Excellent verbal and written communication skills, capable of engaging with various levels within the organization.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), electronic medical record platforms, and Salesforce.

Mendota Health Expectations

  • Complete all mandatory training assigned by role.
  • Participate in Mendota Health All Staff Meetings.
  • Uphold the mission, vision, and values of Mendota Health.

Work Environment

  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional lifting of up to 15 pounds may be required.

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