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Clinical Records Systems Administrator

2 months ago

Minneapolis, Minnesota, United States Mendota Health Full time
Job Overview

The Clinical Records Systems Administrator plays a pivotal role in the implementation and integration of electronic medical records (EMR) technology within the healthcare environment. This position is essential for aligning system architecture with operational workflows, ensuring that data collection and system configuration are optimized for efficiency.

Key Responsibilities

  • Act as a Subject Matter Expert for clinical documentation systems, representing the clinician's perspective in relevant discussions.
  • Possess in-depth knowledge of product features, functionalities, and the application software's utilization, including data reporting capabilities.
  • Assist clinical management and administrative personnel with network setup and provide comprehensive system training.
  • Oversee system accounts for both internal and external users.
  • Manage software vendor relationships, addressing day-to-day operations, resolving issues, and ensuring compliance with service level agreements.
  • Support and supervise integrations between NetHealth and other EMR systems as necessary.
  • Provide insights and recommendations to leadership regarding contract details when required.
  • Analyze stakeholder expectations and requirements to manage them effectively.
  • Identify operational challenges and risks, resolving or escalating them as appropriate.
  • Collaborate with clinical leadership and staff to promote high utilization and adherence to system-driven processes.
  • Utilize project management skills to define tasks, allocate resources, and coordinate teams to meet established milestones.
  • Work collaboratively with colleagues to accomplish objectives.
  • Facilitate meetings with internal and external stakeholders to gather requirements, address issues, or manage related projects.
  • Monitor system performance to identify potential problems, reporting critical findings to relevant parties and resolving issues promptly.
  • Evaluate new features or enhancements, making recommendations for deployment to operations and clinical leadership.
  • Ensure thorough testing and verification of new functionalities prior to implementation.
  • Define disaster recovery strategies and participate in related initiatives.
  • Address or triage support inquiries as needed, tracking issues to identify improvement opportunities or trends affecting system performance.

Qualifications

  • Bachelor's degree in a relevant field.
  • Experience in the healthcare sector is preferred.
  • A minimum of two years of relevant experience.

Skills and Competencies

  • Up-to-date knowledge of regulatory standards and their implications for business operations.
  • Prior experience with EMR management, integration, and optimization is essential (NetHealth experience is a plus).
  • Exhibit discretion regarding all confidential and Electronic Protected Health Information (EPHI) in compliance with HIPAA regulations.
  • Demonstrate strong interpersonal and communication skills.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Strong problem-solving, analytical, and time management skills, with the capacity to develop tailored solutions for Mendota Health's needs.
  • Excellent organizational, presentation, and customer service skills.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint), electronic medical record platforms, and Salesforce.

Mendota Health Expectations

  • Complete all mandatory training as assigned.
  • Participate in all staff meetings.
  • Uphold the mission, vision, and values of Mendota Health.

Work Environment

  • Extended periods of sitting at a desk and utilizing a computer.
  • Occasional lifting of up to 15 pounds may be required.