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Clinical Records Systems Administrator

2 months ago

Minneapolis, Minnesota, United States Mendota Health Full time
Job Overview

The Clinical Records Systems Administrator plays a crucial role in the application and integration of electronic medical records technology within the healthcare environment. This position is designed to align system architecture with operational workflows, encompassing data collection, process analysis, system setup, testing, and ongoing support. The role involves collaboration with both internal and external stakeholders to ensure that the software configuration aligns with organizational and operational objectives.

Key Responsibilities

  • Act as a Subject Matter Expert in clinical documentation systems and processes, representing the clinician's perspective in discussions.
  • Possess in-depth knowledge of product features, functionalities, and the application software's utilization, including data and reporting capabilities.
  • Assist clinical management and administrative personnel with network setup and system training.
  • Oversee system accounts for both internal and external users.
  • Manage software vendor relationships, including daily oversight, issue resolution, and service level agreement management.
  • Support and supervise integrations between NetHealth and other EMRs or systems as necessary.
  • Provide insights and recommendations to leadership regarding contract details as required.
  • Manage stakeholder expectations by analyzing their needs and requirements.
  • Identify operational challenges and risks, resolving or escalating them as appropriate.
  • Collaborate with clinical leadership and staff to ensure high utilization and adherence to system-driven processes.
  • Employ project management skills to define tasks, allocate resources, and coordinate the team to meet planned milestones.
  • Work effectively with colleagues to complete tasks efficiently.
  • Facilitate meetings with internal and external parties to gather requirements, address issues, or manage related projects.
  • Monitor system performance to identify potential problems, reporting critical findings to peers and management for resolution.
  • Evaluate new features or enhancements, making recommendations to operations and clinical leadership for implementation.
  • Ensure thorough testing and verification of new functionalities prior to deployment.
  • Define disaster recovery strategies and participate in related initiatives.
  • Resolve or triage support inquiries as applicable, tracking issues to identify opportunities for improvement or trends affecting system performance.

Qualifications

  • Bachelor's degree in a relevant field.
  • Experience in the healthcare sector is preferred.
  • A minimum of two years of relevant experience.

Skills and Competencies

  • Up-to-date knowledge of regulatory standards and their impact on business operations.
  • Prior experience with EMR integrations, management, and optimization is required (NetHealth experience is preferred).
  • Demonstrate a strong understanding of the need for confidentiality regarding all sensitive and EPHI (Electronic Protected Health Information) HIPAA regulations.
  • Exhibit strong interpersonal skills.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Demonstrate effective problem-solving, analytical, and time management skills, developing solutions tailored to Mendota Health's requirements.
  • Possess strong organizational, presentation, and customer service skills.
  • Excellent verbal and written communication skills, capable of effectively engaging with various levels within the organization.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint), electronic medical record platforms, and Salesforce.

Mendota Health Expectations

  • Complete all mandatory company training as assigned by role.
  • Participate in Mendota Health All Staff Meetings.
  • Uphold the mission, vision, and values of Mendota Health.

Work Environment

  • Extended periods of sitting at a desk and working on a computer.
  • Occasional lifting of up to 15 pounds may be required.