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Clinical Records Systems Administrator

2 months ago

Minneapolis, Minnesota, United States Mendota Health Full time
Job Overview

The Clinical Records Systems Administrator plays a crucial role in the implementation and integration of electronic medical records (EMR) technology within the healthcare environment. This position ensures that system architecture aligns with operational workflows, encompassing data collection, process analysis, system setup, testing, and ongoing support. The administrator collaborates with both internal and external stakeholders to confirm that the software configuration fulfills organizational and operational objectives.

Key Responsibilities

  • Act as a Subject Matter Expert in clinical documentation systems and processes, representing the clinician's perspective in discussions.
  • Possess in-depth knowledge of product features, functionalities, and application software utilization, including data and reporting capabilities.
  • Assist clinical management and administrative personnel with network configuration and system training.
  • Oversee system accounts for both internal and external users.
  • Manage software vendor relationships, including daily operations, issue resolution, and service level agreement oversight.
  • Support and supervise integrations between NetHealth and other EMRs or systems as necessary.
  • Provide insights and recommendations to leadership regarding contract specifics as required.
  • Manage stakeholder expectations by analyzing needs and requirements.
  • Identify operational challenges and risks, resolving or escalating them as appropriate.
  • Collaborate with clinical leadership and staff to ensure optimal utilization and adherence to system-driven processes.
  • Utilize project management skills to define tasks, allocate resources, establish timelines, and coordinate team efforts to meet planned milestones.
  • Work effectively with colleagues to accomplish tasks.
  • Facilitate meetings with internal and external parties to gather requirements, address issues, or manage related projects.
  • Monitor system performance to identify potential problems, reporting critical findings to peers and/or management for resolution.
  • Evaluate new features or enhancements, making recommendations to operations and clinical leadership for implementation.
  • Ensure that new functionalities are thoroughly tested and verified prior to deployment.
  • Define disaster recovery and downtime strategies, participating in related initiatives.
  • Address or triage support inquiries as necessary, tracking issues to identify improvement opportunities or trends affecting system performance.

Education and Experience Requirements

  • Bachelor's degree in a relevant field.
  • Preferred experience in the healthcare sector.
  • A minimum of two years of relevant experience.

Knowledge, Skills, and Abilities

  • Up-to-date knowledge of regulatory standards and their implications for business operations.
  • Prior experience with EMR management, integration, and optimization is essential (NetHealth experience is preferred).
  • Exhibit a strong understanding of the importance of confidentiality regarding all sensitive and protected health information (PHI) in compliance with HIPAA regulations.
  • Demonstrate excellent interpersonal skills.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Strong problem-solving, analytical, and time management skills, with the capacity to develop tailored solutions for Mendota Health's needs.
  • Exhibit strong organizational, presentation, and customer service abilities.
  • Excellent verbal and written communication skills, capable of engaging effectively at various organizational levels.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint), electronic medical record systems, and Salesforce.

Mendota Health Expectations

  • Complete all mandatory training as assigned by role.
  • Participate in Mendota Health All Staff Meetings.
  • Uphold the mission, vision, and values of Mendota Health.

Work Environment

  • Extended periods of sitting at a desk and utilizing a computer.
  • Occasional lifting of up to 15 pounds may be required.